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WFH Remote Customer Service & Data Entry Support Representative

Company: Extreme Outdoor Sportsmen
Location: Virginia Beach
Posted on: June 23, 2022

Job Description:

Job Description The WFH Remote Customer Service & Data Entry Support Representative handles customer questions and resolves customers technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our clients product line are the main responsibilities of this position. Overall Responsibilities:
Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
Listen and respond to customers needs, concerns, requests and complaints
Provide information about products and services
Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
Research answers or solutions as needed
Creating and maintaining a positive and professional relationship to the customer
Refer customers to supervisors, managers, or others in case of escalation
Job Requirements:
High School Diploma or equivalent required.
Extended computer user skills including strong keyboarding skills
Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.)
Familiarity with iOS and/or macOS, or comparable technology, is preferred
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Communicates clearly and effectively, both written and verbal (in required language)
Effectively tailors communication and style to differing audiences and reads verbal and non-verbal cues
Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
Thrives in a team environment: seeks and provides expertise, challenges productively and help others succeed
Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
Stays curious and inquisitive in the pursuit of professional excellence
Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Professional and/or personal technical troubleshooting experience
Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
Confidently navigates through multiple systems and tools to research, comprehends and delivers solutions to customer in real time
Self-manages and works independently in a fast-paced and highly-demanding environment
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
Self-awareness to identify, address and manage navigating through challenges associated with the role
Remains focused and poised despite criticism and setbacks
Eager to receive feedback, embraces coaching and demonstrates changes as a result
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
Majorel is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.
Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employees job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.

Keywords: Extreme Outdoor Sportsmen, Virginia Beach , WFH Remote Customer Service & Data Entry Support Representative, Sales , Virginia Beach, Virginia

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