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Hospitality Agent (FT)

Company: VSA Resorts
Location: Virginia Beach
Posted on: May 7, 2022

Job Description:

Job DescriptionHIRING NOW!Job Summary:VSA is looking to hire exceptional talent to become a part of an exceptional team! The Full-time Hospitality Agent will engage in owner and guest communication via incoming and outgoing customer service and referral calls, resort reservations, fee collections, vacation reservations, owner education, referrals, filing, and supporting correspondence. The Hospitality Agent will support efforts in company guest satisfaction goals, including RCI Silver Crown Distinction expectations. This position has a support responsibility to all functional officers, directors, and managers. This position will report to Dolores Friss, Hospitality Manager.Join our team of committed Hospitality Agents, making everyday a Great Day at VSA! Essential Functions/Duties Include:

  • Provides inbound and outbound telephone call support regarding all aspects of vacation reservations, ownership, billing, collections, vacation accommodations for owners, exchange guests and rental guests, referrals, including reservations, owner address, telephone and email updates, billing, rental program, internal and third-party fee collections, electronic email communications, and complaint resolution.
  • Promotes and educates ownership base on maximizing their ownership and enjoyment of the ownership benefits.
  • Responsible to effectively contribute to departmental goals as well as meet personal weekly, period, and annual goals based upon referral and call campaign requirements.
  • Provides administrative support for owner base, exchange, rental, mini-vacation and referral guests, including reservations, tour qualification and assignment, owner addresses, telephone and email updates, billing, rental program, in-house and third party comment card reports, internal and third party fee collections, electronic email communications, referral call campaign and reports, website requests, click to chat and click to email communication, maintain ownership files, and complaint resolution.
  • Works directly with the hospitality department team, resort managers, sales and marketing opportunities, and front desk staff to ensure maximum inventory usage, correct reservation processing and an enjoyable check in and check out process for owners and guests.
  • Provides on-site activities, area attractions, events, and other vacation information and/or supervision to Owners/guests.
  • Solicits client referrals, timeshare tour opportunities, online satisfaction reviews and customer feedback for improvement.
  • Performs related duties as assigned or as situation dictates.Minimum Education and Experience Requirements:
    • Two years of hospitality/timeshare experience.
    • Knowledge of principles and processes for providing customer service and personal services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
    • Knowledge computer systems including but not limited to company owner base and property management systems.
    • Knowledge of administrative and clerical procedures and systems.
    • Ability to communicate in a professional manner, providing information to Owners/guests, supervisors, coworkers, and subordinates verbally and in written form to include e-mail, phone or in person.
    • Ability to analyze information and evaluate results to choose the best solution and solve problems.Employer Disclosure: VSA is a drug free workplace. You must be able to pass a pre-employment criminal background check and drug screening.

Keywords: VSA Resorts, Virginia Beach , Hospitality Agent (FT), Sales , Virginia Beach, Virginia

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