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Receptionist / Customer Service Representative, O121

Company: Express Employment Professionals - Virginia Beach
Location: Virginia Beach
Posted on: November 19, 2021

Job Description:

Virginia Beach production company is searching for a Receptionist/Customer Service Rep.TO APPLY: Create an account on our website: then call for a phone interview at: (M-F, 9am-4pm) and email your resume to: PAY: $13+ hr, depending on experienceSHIFT: FULL TIME, Mon-Fri, 8am to 5pmJob Summary

  • You are the first point of contact for anyone contacting the business.
  • There is interaction with customers, answering their inquiries, taking and shipping orders.
  • If questions cannot be answered, the customers will be directed to the proper contact.
  • Develop business relationships with customers and suppliers by providing prompt and accurate service.
  • You play an important role in a small team of employees who are focused on delivering the most efficient and professional service to everyone they encounter. Essential Functions Customer Service Answering Phones ------
    • Screen calls to transfer to correct personnel
    • Refers to correct Representative or Distributor if necessary Greet Visitors-----------
      • Welcome visitors and notify personnel being visited
      • Ensure all visitors sign visitor log
      • Maintain and update database and physical files regarding customers, vendors, credit application, pricing changes, etc.Order Processing
        • Receive orders via email or phone and enter system according to established procedures and standards
        • Communicate with customers regarding shipping schedule, pricing, and product availability
        • Assist sales team with quotations and customer/product knowledgeLogistics
          • Create BOL for all outgoing shipments
          • Communicate with freight representative to negotiate best pricing structure - Coordinate LTL, FTL, IMDG
          • Coordinate international freight shipments and ground shipments
          • Process all ground shipments
          • Provide customer with tracking information for orders
          • IATA and DOT Hazmat Certification a plusOther
            • Assist Marketing with Tradeshow shipping, filling literature requests, assembling training material
            • Assist Marketing with AIA filing and certifications
            • Maintain and order office supplies as needed
            • Assist accounting department as needed with data entry Skills & Abilities
              • Must be friendly, well spoken with appropriate phone etiquette and manners
              • Detail oriented with an ability to prioritize customers' needs while following company policies
              • Ability to work on his/her own self- starter with a commitment for accuracy and excellence
              • Experience with SAP and Adobe preferred
              • Strong Organizational and computer skills
              • Basic accounting skills beneficial
              • Must be able to work in a team atmosphere with a variety of personalities and individuals
              • Must have good problem-solving skills and be attentive to details
              • Must be dependable and able to complete all tasks in a timely manner
              • Ability to establish mutual trust with colleagues and superiorsEducation & ExperienceEducation: Associates Degree. May substitute experience for educationWork Experience: Minimum of three years in customers service (can be retail), sales and/or order processing experience. Logistics knowledge a plus.

Keywords: Express Employment Professionals - Virginia Beach, Virginia Beach , Receptionist / Customer Service Representative, O121, Sales , Virginia Beach, Virginia

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