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Manager, Inside Sales

Company: Publishing Concepts, LP
Location: Virginia Beach
Posted on: November 18, 2021

Job Description:

Work-from-home, must reside in AR, FL, GA, KS, MS, OK, TX, or VA.Shifts available: Monday - Friday. 1 Saturday every three months. 9:00 am - 6:00 pm CST11:00 am - 8:00 pm CSTJob Summary:The Inside Sales Manager will lead, coach, and mentor a team of 18-25 insides sales associates in an inbound warm lead call center environment. They will prepare and analyze data to improve team results, call quality, and metrics. Reporting to: Inside Sales DirectorFLSA Classification: ExemptSupervisory Responsibilities: Yes.Travel: None. This is a work from home position. Duties/Responsibilities:Monitor calls, provide feedback and solutions to improve quality and performancePartner with peers, identify trends and areas of opportunity in an effort to elevate call center performanceEnsure associates and lead agents are achieving desired performanceCoach agent to develop rapport with clients from inbound and outbound calls to complete directory updatesCoach agent to effectively develop Oral History Project stories using active listening strategiesCoach agent to identify clients' needs and sales opportunitiesConduct effective resource planning to maximize productivityHire, train, coach, and lead sales representatives as they provide support for customersAnswer representative's questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be resolved by representativesLead team meetingsTake initiative on additional tasks or projects to support employees, other managers, and call center operations.40-hour work week Monday - Friday. 1 Saturday every three months. 9:00 am - 6:00 pm CST11:00 am - 8:00pm CST. Performs other duties as assigned.Required Skills/Abilities:Excellent leadership communication and team building experienceExcellent verbal and written communication skills.Excellent sales and customer service skills.Thorough understanding of PCI product offerings Proficient with Zoom or related software.Proficient with Microsoft Office Suite or related software.Education and Experience:At least 2 years of call center management experience required.Bachelor's degree in business or related field strongly preferred. Physical Requirements:Prolonged periods (8-hours) of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass pre-employment background check and drug screens. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. PI151963057

Keywords: Publishing Concepts, LP, Virginia Beach , Manager, Inside Sales, Sales , Virginia Beach, Virginia

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