Front Desk Agent

Company: Holiday Inn Virginia Beach-Norfolk Hotel & Confere
Location: Virginia Beach
Posted on: November 14, 2021

Job Description:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the days schedule
• Jump into other ad-hoc duties when your colleagues need your helpJob Type: Full-timePay: $11.00 - $13.00 per hourBenefits:
  • Employee discount
  • Flexible scheduleSchedule:
    • 8 hour shift
    • Monday to Friday
    • Weekend availabilityEducation:
      • High school or equivalent (Preferred)Experience:
        • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Holiday Inn Virginia Beach-Norfolk Hotel & Confere, Virginia Beach , Front Desk Agent, Sales , Virginia Beach, Virginia