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Front Desk Agent

Company: Holiday Inn Virginia Beach-Norfolk Hotel & Confere
Location: Virginia Beach
Posted on: November 14, 2021

Job Description:

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, youll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the days schedule
  • Jump into other ad-hoc duties when your colleagues need your helpJob Type: Full-timePay: $11.00 - $13.00 per hourBenefits:
    • Employee discount
    • Flexible scheduleSchedule:
      • 8 hour shift
      • Monday to Friday
      • Weekend availabilityEducation:
        • High school or equivalent (Preferred)Experience:
          • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Holiday Inn Virginia Beach-Norfolk Hotel & Confere, Virginia Beach , Front Desk Agent, Sales , Virginia Beach, Virginia

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