Front Desk Agent (Flexible Hours)
Company: Diamond Resorts--
Location: Virginia Beach
Posted on: April 10, 2021
DIAMOND RESORTS--- OFFERS:
- Competitive Compensation
- Outstanding Benefits (Medical, Dental, 401K w/ Company
- Resort Privilege Program (eligibility for travel
- Industry Leading Training Program
- Real Opportunities for Growth! Job Description
The Front Desk Agent is responsible for providing the highest level
of guest satisfaction to members, owners and guests to ensure the
continuous delivery of hospitality, professionalism, and
consistency. The Front Desk Agent checks in and check outs guests,
makes room reservations, and performs Front Desk related
Essential Job Functions
- Ensure proper standards of hospitality are provided to all
members, owners, and guests on property and/or via telephone.
- Ensure all pending arrival information is accurate (i.e. check
rates and prepare upcoming arrival packets with necessary materials
- Check in/check out arriving/departing members, owners, and
guests, makes room reservations, and performs Front Desk related
- Follow through on member, owner, and guest requests and/or
concerns in a timely manner.
- Verify member, owner, and guest information (i.e. for
additional keys, telephone calls, and packages).
- Compute billing charges, collect payments and provide
- Post charges as received through other departments (i.e.
fitness center, housekeeping, logo shop, and laundry).
- Answer the telephone with proper etiquette and transfer calls
- Communicate with all internal departments including PBX,
housekeeping, engineering, and security.
- Complete Front Desk Agent checklist daily.
- Reconcile end of the day shift report.
- Maintain necessary hard copies of paperwork of all daily
operations and file.
- Complete special projects, stocking, list items to be ordered,
and daily bucket checks. Qualifications
- High School Diploma or equivalent.
Keywords: Diamond Resorts--, Virginia Beach , Front Desk Agent (Flexible Hours), Sales , Virginia Beach, Virginia
Didn't find what you're looking for? Search again!