Customer Service Representative

Company: Aerotek
Location: Virginia Beach
Posted on: January 11, 2021

Job Description:

Description:Inbound call center for members and providers:Our customer service reps will be handling inbound calls - roughly 45 -60 calls per day, high volume. There is another team that handles all OHCC which is the CCC+ program The main calls they will be handling are around benefit information, looking to find a provider in the member's area, changing their Primary Care Physician. Members may also call in about questions about their medical bills, asking for a new ID card, questions about co payments, etc. Sara's team handles the provider calls which are a little more complexSkills:Customer Care, Healthcare Claim, Customer Service, Call Center Customer Service, MedicalTop Skills Details:Call center experienceMedical / healthcare knowledgePrevious experience ins a doctors office or clinical settingCustomer ServiceAdditional Skills & Qualifications:Call center experiencePrevious experience ins a doctors office or clinical settingMedical / healthcare knowledgeStrong data entryStrong computer skills - will be working in 4 different systems at once so need people who are strong with computers and good at navigating multiple screensCustomer Service ExperienceFast learners - need people who can think outside the box and pick up on their ownIf they have worked at a doctors office, that is super helpfulExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Virginia Beach , Customer Service Representative, Sales , Virginia Beach, Virginia