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IT Desktop Support Technician

Company: ABNB Federal Credit Union
Location: Virginia Beach
Posted on: May 19, 2019

Job Description:

Employee Perks

  • Competitive compensation with opportunities for annual raises and promotions
  • Community focused culture that allows networking and involvement in Hampton Roads and parts of North Carolina
  • Employee Benefits (401k match / Company paid Short and Long Term Disability / Tuition Reimbursement / Affordable Health Insurance Options)
  • An employee-focused, diverse, and member relationship driven workplace environment
  • Forbes Magazine named ABNB America's Best-In-State Credit Unions 2018

    Job Overview
    The IT Desktop Support Technician is responsible for second level problem resolution, problem/incident recording, and problem escalation on help desk calls. Install, configure, and repair hardware and software. IT Desktop Support Technician analyzes, and monitors hardware functions and corrects the reported malfunctions.
    Major Responsibilities

    • Provides second level contact and problem resolution for all users with hardware, software, and applications problems (including VoIP Phone system), and responds to requests for technical assistance in person, via phone, and electronically.
    • Cleans, installs, and modifies operating systems and various software programs including Anti-Virus, deploying software, Dell Kace, and PowerShell scripting.
    • Identifies and organizes tickets according to priority and coordinates with other co-workers on how support requests will be assigned to ensure all requests are properly completed.
    • Provides feedback on performance of peers and consultants to management; aids in decision making.
    • Installs, services, and completes performance analysis of the phone system and equipment.
    • Exercises discretion and judgment related to the operation of technical enterprise systems.
    • Performs enterprise workstation patch management.
    • Assists in maintaining network troubleshooting LAN and WAN issues.
    • Assists in installation and configuration of new hardware and software.
    • Performs other job-related duties as assigned

      Position Requirements

      • Three years to five years of similar or related experience.
      • A two-year college degree or Completion of a specialized course of study at a
      • business or trade school or Completion of a specialized and extensive in-house training or apprenticeship program. Degree in Computer Science, Computer Technology, or A+/N+/MCP certification desired.
      • Courtesy, tact, and diplomacy are essential elements of the job.
      • Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
      • Enrollment in or completion of a comprehensive computer technology, electronics technology, computer network technology, or microcomputer software technology course of study from a technical institute or business school of at least twelve months in duration.
      • Possess a broad knowledge of Microsoft Windows applications and Windows 10 operating systems.
      • Climbing on ladders, lifting, and carrying equipment of at least 25 pounds.

        Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.
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Keywords: ABNB Federal Credit Union, Virginia Beach , IT Desktop Support Technician, Professions , Virginia Beach, Virginia

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