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IT Analyst

Company: Sentara Health
Location: Virginia Beach
Posted on: June 5, 2024

Job Description:

Virginia Beach, VA


Work Shift
First (Days) (United States of America)

Sentara Health is seeking an IT Analyst to join a dynamic, customer focused support team !

This is a Full-time & 100% Remote position

** Candidates must have a current residence in one of the following states : Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine Maryland, Minnesota, Nebraska, Nevada, North Carolina, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming !

Job Description Summary:

This role is customer-facing assisting physicians, ambulatory staff with technical and Epic issues. Duties include supporting callers in a c all centerenvironment remotely and resolve application and technical issues .


Experience in lieu of Bachelor s Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree

Experience working in EPIC applications is a plus

Excellent communication skills and organized work approach

Aptitude for learning new technology

Superior problem solving ability

Sentara Overview :

For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems.That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.


As the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Paid Annual Leave, Sick Leave
  • Flexible Spending Accounts
  • Retirement funds with matching contribution
  • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
  • Work Perks program including discounted movie and theme park tickets among other great deals
  • Opportunities for further advancement within our organization

    Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit:Benefits - Sentara (

    Join our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

    Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met .

    For applicants within Washington State, the following hiring range will be applied:$ 62,254.40 to $ 103,750.40 annually

    keywords: Talroo-IT, Indeed, Monster, Circa, LinkedIn, #Dice,

    Job Summary

    Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.

    An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.

    Experience in lieu of Bachelor s Degree

    3 years of relevant experience with a degree

    5+ years of relevant experience without a degree


    BLD - Bachelor's Level Degree


    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment. Associated topics: assist, deskside, information technology, pc, support analyst, support specialist, systems administrator, technical support, technician iv, technology

Keywords: Sentara Health, Virginia Beach , IT Analyst, Professions , Virginia Beach, Virginia

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