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It Technician, Tier I with Security Clearance

Company: The GBS Group
Location: Virginia Beach
Posted on: March 16, 2023

Job Description:

Job Description Overview The GBS Group, an engineering services and consulting firm, is seeking a Part-Time IT Technician working 8:00 pm to 12:00 am Monday - Through Friday for our to join our Virginia Beach office. The GBS Group is a commercial and government engineering services firm with a variety of contract types. Responsibilities include but are not limited to * Tier 1 trouble ticket generation and resolution. * Access servers and network equipment via remote desktop and SSH; provide technical Wi-Fi support to customers. * Proactively monitor client systems for early detection and correction of errors. * Perform daily operational status checks of systems using established procedures. * Diagnose and troubleshoot system problems based on procedures and processes. * Ensure systems are operating as designed and provide constructive feedback on procedures and processes already in place. * Generate daily status reports and report updates of client systems. * Escalation of tickets to Tier 2 in accordance with client specific SLAs when troubleshooting procedures and processes fail to resolve system problems. * Configuration, optimization and troubleshooting of network devices to include: Routers, Wireless access points, Servers, and Firewalls * Other duties as assigned. Qualifications Candidates must possess the following professional experience & qualifications: * Bachelor of Applied Science in Information Systems Technology (Network Administration or Network Infrastructure Specialist) or related discipline highly desired * Relevant training applicable Information Systems Technology career field may be substituted for an applicable degree * At least 4 years of technical experience related to: * Provide fault isolation and resolution using established procedures and processes. * Linux or router operating systems * IP routing and switching * Wi-Fi installation and troubleshooting network outages, Wi-Fi connectivity, and Windows environments * Network monitoring systems (such as SolarWinds) * Windows 7, 10, and Windows Server environments * Remotely managing endpoints using Windows Remote Desktop (RDP) and SSH * Trouble ticketing systems * Properly documenting support and repair activities. * Pass standard background check and drug screen. Desired Characteristics: * Technical certifications preferred * Experience configuring Linux configuration and/or managing SQL server. * Oracle database administration. * Be self-motivated to meet deadlines and adjust to changing priorities. * Excellent verbal and written communication skills with propensity for providing strong customer service. * Root cause analysis of difficult problems. * Resolution of known technical errors. EEO Statement The GBS Group is proud to be an equal opportunity employer. We pledge equal access to employment, facilities, and programs, regardless of race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital or familial status, pregnancy, veteran status, genetic information, or any other characteristic protected by law.

Keywords: The GBS Group, Virginia Beach , It Technician, Tier I with Security Clearance, Professions , Virginia Beach, Virginia

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