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Business System Analyst

Company: Sentara
Location: Virginia Beach
Posted on: January 24, 2023

Job Description:

City/StateVirginia Beach, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Healthcare is now seeking a Business Analyst to join our ServiceNow Team!* This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: FL, GA, IN, MD, NV, SC, NC, SD, TN, TX, WA, VA, WV, WIThe ServiceNow Team is looking for an energetic, detail oriented, customer focused analyst to join our team and help us manage and support the enterprise ServiceNow IT Service Management system used for Incident Management, Change Management, Self Service Catalog, Demand/Intake Management, and IT Time Tracking.Responsibilities and experience include the following:

  • Operational Support:
  • Provide 1st and 2nd level end user support to resolve Incidents and answer questions
  • Provide ad-hoc one on one user training as required to support customer needs
  • Provide recurring quarterly training sessions on core processes areas
  • Develop custom reports for end-users that require assistance with report creation
  • Perform user account administration and governance, including group maintenance, user roles and process user license tracking
  • Create and update system documentation and support the update and creation of process documentation in key areasBusiness Analysis/Application Management:
    • Consult with business unit to identify, analyze, refine and document business requirements
    • Become process expert for specific business areas
    • Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results
    • Perform system and application configuration through customization of tables, forms, workflows and business rules
    • Perform release deployment across environmentsEducation/Skills/Experience:
      • 2 years of experience providing customer technical support
      • Experience creating user documentation and providing end user training
      • ServiceNow product experience preferred
      • ITIL knowledge and certification preferred
      • Experience with Incident, Change Management, and Service Catalog software products preferred
      • System administration, Application configuration, and report writing experience preferredAs the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:
        • Medical, Dental, and Vision Insurance
        • Paid Annual Leave, Sick Leave
        • Flexible Spending Accounts
        • Retirement funds with matching contribution
        • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
        • Work Perks program including discounted movie and theme park tickets among other great deals
        • Opportunities for further advancement within our organizationSentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit:Benefits - Sentara ( our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth! Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-beingin mind. Ourbenefits packages are designed to change with you by meeting yourneeds now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.For applicants within Washington State, the following hiring range will be applied:$58,356- $96,620Keywords: Service now, application support, #INDEED, Monster, CircaJob SummaryThe Business System Analyst is responsible for supporting and implementing applications and technologies for the customer base. Responsibilities include the following: Project Management, Product Support, Customer Support, and Communication.

          2 years IT experience in a relevant business department being supported required or 2 years experience in the relevant business department being supported required. Certification/proficiency/training in applicable application, as appropriate.Qualifications:HS - High School Grad or Equivalent (Required)Information Technology, RelatedSkillsCommunication, Complex Problem Solving, Leadership, Project Management, Service Orientation, Technology/Computer, Time ManagementSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
          In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara, Virginia Beach , Business System Analyst, Professions , Virginia Beach, Virginia

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