DVS - Technical Support Analyst - ON SITE in VA Beach
Company: Datasoft Technologies
Location: Virginia Beach
Posted on: June 19, 2022
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Job Description:
Technical Support Analyst -
About the Job
Duration: 6 months and 11 days -contract -
Location: Virginia Beach, VA -
Pay rate: Hourly
Job ID: (phone number removed)
Local Candidates strongly preferred. -
Overview -
DataSoft Technologies is looking for Technical Support Analyst for
our client in Virginia. -
Responsibilities -
Knowledge on setup, configuration, and maintenance of PC desktops,
laptops, and related peripheral devices (printers, scanners,
etc.)
Proficient knowledge of installing, troubleshooting, administering
Windows Operating System, Microsoft O365, Microsoft Edge, Google
Chrome, McAfee Anti-Virus Software, Adobe Acrobat, and other
commercial business software products.
Knowledge with setup, configuration, and troubleshooting of Android
and Apple mobile devices.
Working knowledge of supporting and troubleshooting Ethernet based
LAN/WAN environments, including network protocols and concepts
(TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application
installation, administration, troubleshooting and training (Google
Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and
reporting.
Basic experience with analog and digital phone configuration and
troubleshooting.
Good understanding of Network and IT security.
Possesses professional and courteous attitude with customers, team
members, and support vendors; and has the ability to communicate
clearly and effectively with each.
Possesses excellent customer service skills and is teamwork
oriented.
Possesses excellent problem solving skills and has the ability to
utilize available resources to assess/resolve problems in a timely
manner.
Possesses good organization and time management skills.
Possesses the ability to create documentation on technical issues
and solutions that are easy to understand.
Ability to lift up to 50 lbs. frequently and able to perform
repetitive motion to include standing, sitting, reaching, lifting,
walking, bending, and climbing.
Qualifications
Basic knowledge on setup, configuration, and maintenance of PC
desktops, laptops, and related peripheral devices (printers,
scanners, etc.).
Basic knowledge of supporting Windows Operating System, Microsoft
Office suite, Internet Web Browsers, Anti-Virus Software, and
various software.
Basic knowledge with setup, configuration, and troubleshooting of
mobile devices.
Basic experience with the setup and support for IT presentations
utilizing equipment and software.
Basic experience with IT inventory control and reporting.
Basic experience with IT staff training via in person or electronic
media.
Basic experience with analog and digital phone configuration and
troubleshooting.
Working knowledge and experience with computer application
installation, administration, and training.
Possesses professional and courteous attitude with customers, team
members, and support vendors with the ability to communicate
clearly & effectively.
Possesses excellent problem solving skills and has the ability to
utilize available resources to assess/resolve problems in a timely
manner.
Possesses the ability to create IT documentation on technical
issues and provide solutions that are easy to understand.
Ability to lift up to 50 lbs. and able to perform repetitive motion
to include standing, sitting, reaching, lifting, walking, bending,
and climbing.
About our Company
DataSoft Technologies is a highly recognized provider of
professional IT Consulting services in the US. Founded in 1994,
DataSoft Technologies, Inc. provides staff augmentation services
for Information Technology and Automotive Services. Our team member
benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)
Keywords: Datasoft Technologies, Virginia Beach , DVS - Technical Support Analyst - ON SITE in VA Beach, Professions , Virginia Beach, Virginia
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