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DVS - Technical Support Analyst - ON SITE in VA Beach

Company: Datasoft Technologies
Location: Virginia Beach
Posted on: June 19, 2022

Job Description:

Technical Support Analyst -

About the Job

Duration: 6 months and 11 days -contract -

Location: Virginia Beach, VA -

Pay rate: Hourly

Job ID: (phone number removed)

Local Candidates strongly preferred. -

Overview -

DataSoft Technologies is looking for Technical Support Analyst for our client in Virginia. -

Responsibilities -

Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)

Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.

Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.

Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)

Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)

Basic experience with IT inventory control, ticketing system and reporting.

Basic experience with analog and digital phone configuration and troubleshooting.

Good understanding of Network and IT security.

Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.

Possesses excellent customer service skills and is teamwork oriented.

Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

Possesses good organization and time management skills.

Possesses the ability to create documentation on technical issues and solutions that are easy to understand.

Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Qualifications

Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).

Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.

Basic knowledge with setup, configuration, and troubleshooting of mobile devices.

Basic experience with the setup and support for IT presentations utilizing equipment and software.

Basic experience with IT inventory control and reporting.

Basic experience with IT staff training via in person or electronic media.

Basic experience with analog and digital phone configuration and troubleshooting.

Working knowledge and experience with computer application installation, administration, and training.

Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.

Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.

Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

Paid Holidays/Paid Time Off (PTO)

Medical/Dental Insurance

Vision Insurance

Short Term/Long Term Disability

Life Insurance

401 (K)

Keywords: Datasoft Technologies, Virginia Beach , DVS - Technical Support Analyst - ON SITE in VA Beach, Professions , Virginia Beach, Virginia

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