VirginiaBeachRecruiter Since 2001
the smart solution for Virginia Beach jobs

IT Support Technician

Company: ARC Document Solutions
Location: Virginia Beach
Posted on: February 16, 2020

Job Description:

  • IT Support TechnicianDept.: Technical Services / MISReports to: IT DirectorOVERVIEWARC Document Solutions is hiring a talented, technical individual with exemplary customer service skills. This position entails supporting a National Helpdesk and all end-users within an assigned territory. This individual is responsible for providing technical assistance and support for desktops/laptops, hardware and software. This individual will respond to helpdesk tickets and communicate with the end-user until resolution.THESE ARE THE EXCITING THINGS YOU GET TO DO:--- Provide first-level technical assistance and support for incoming helpdesk tickets. Resolve incomingtickets in a timely manner. If onsite assistance is needed, assign ticket to local support personnel andcommunicate with end-users and support representatives throughout the ticket lifecycle.--- Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phonesupport and verbal communication will be necessary.--- Document actions and resolutions within the helpdesk ticket.--- Resolve end-user issues as they pertain to both hardware and software.--- Ask questions to determine the nature of the problem to assist with troubleshooting.--- Follow-up with end-users to ensure the issue has been completely resolved.--- Track, route and redirect issues to correct resources for resolution.--- Manage all incoming tickets until resolution has been confirmed.--- Follow all SOPs and Policies as they pertain to domain architecture when resolving issues. Issuesmust be resolved in compliance with already established SOPsTHESE WILL HELP YOU SUCCEED HERE:3-5 years of progressive information technology experience.
  • Experience coordinating and supporting ITbusiness processes.
  • Ability to be flexible in dealing with changing priorities.
  • Ability to follow-through and react quickly to situations.
  • Ability to ensure confidentiality, take initiative and exercise considerable judgment.
  • Excellent communication skills.
  • Team-oriented and flexible.
  • Ability to answer questions in a professional and friendly manner.
  • Ability to organize and prioritize workflow and meet deadlines.EDUCATION Bachelors degree in Information Technology or related discipline preferred.To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.pm18 PI117995958

Keywords: ARC Document Solutions, Virginia Beach , IT Support Technician, Professions , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Systems Analyst Sr Advisor
Description: Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater (more...)
Company: Anthem, Inc
Location: Norfolk
Posted on: 02/21/2020

OTR CDL A Team Driver - Earn Up to $0.60 CPM - Excellent Benefits!
Description: Double your earning power with NEW PAY for truck driving teams Up to 0.60 CPM paid weekly USA Truck, a Certified Top Pay Carrier, is proud to announce NEW PAY for CDL-A truck driving teams. Effective (more...)
Company: USA Truck Dedicated Inc
Location: Virginia Beach
Posted on: 02/21/2020

CDL A OTR Company Drivers - 2 Year Flatbed Experience Required!
Description: Over the Road Flatbed Driver Benefits:Drivers
Company: JLE Industries
Location: Chesapeake
Posted on: 02/21/2020


CDL A OTR Flatbed Truck Driver - Experience Required
Description: Over the Road Flatbed Driver Benefits:Drivers
Company: JLE Industries
Location: Norfolk
Posted on: 02/21/2020

OTR CDL A Solo Team Driver - Earn Up to $0.60 CPM - Come Join a Team!
Description: Double your earning power with NEW PAY for truck driving teams Up to 0.60 CPM paid weekly USA Truck, a Certified Top Pay Carrier, is proud to announce NEW PAY for CDL-A truck driving teams. Effective (more...)
Company: USA Truck Dedicated Inc
Location: Virginia Beach
Posted on: 02/21/2020

OTR Reefer Company Driver
Description: Shaffer Trucking is hiring for OTR Reefer Company Drivers Nationwide. Join the team today Benefits: Starting Pay: .51 to .56 Per Practical Mile, Depending on Experience Top 50 of Shaffer OTR Drivers (more...)
Company: Crete Carrier Corporation
Location: Virginia Beach
Posted on: 02/21/2020

CDL A - OTR Lease Purchase - Flatbed Div
Description: CDL A - OTR Lease Purchase - Flatbed Div Simplex Leasing is an over the road flatbed company that hauls machinery and steel We are looking
Company: Simplex
Location: Virginia Beach
Posted on: 02/21/2020

Water Restoration Lead Technician
Description: US-VA-Virginia BeachOverviewRoto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, (more...)
Company: Roto-Rooter Services Company
Location: Virginia Beach
Posted on: 02/21/2020

OTR CDL A Team Driver - Earn Up to $0.60 CPM - Excellent Benefits!
Description: Double your earning power with NEW PAY for truck driving teams Up to 0.60 CPM paid weekly USA Truck, a Certified Top Pay Carrier, is proud to announce NEW PAY for CDL-A truck driving teams. Effective (more...)
Company: USA Truck Dedicated Inc
Location: Norfolk
Posted on: 02/21/2020

OTR CDL A Solo Team Driver - Earn Up to $0.60 CPM - Come Join a Team!
Description: Double your earning power with NEW PAY for truck driving teams Up to 0.60 CPM paid weekly USA Truck, a Certified Top Pay Carrier, is proud to announce NEW PAY for CDL-A truck driving teams. Effective (more...)
Company: USA Truck Dedicated Inc
Location: Norfolk
Posted on: 02/21/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Virginia Beach RSS job feeds