VirginiaBeachRecruiter
the smart solution for Virginia Beach jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: mommy jobs online
Location: Virginia Beach
Posted on: September 13, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLANUwhen you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Virginia Beach , Bilingual Customer Retention Expert (English / Spanish), Other , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Immediate Openings
Description: We are looking for people that will take pride in helping others work for our company. If you have an upbeat personality and like to help people, you will have tremendous success with our company. All (more...)
Company: Integrity Insurance
Location: Norfolk
Posted on: 09/21/2018

Patient Care Companion PRN
Description: The Patient Care Companion administers patient care and related activities, services and/or
Company: Henrico Doctors Hospital HCA Healthcare
Location: Richmond
Posted on: 09/21/2018

Environmental Service Tech III
Description: Job Description: Responsible for maintenance of floors. Practices safe work habits through the appropriate use of chemicals, various equipment and cleaning applications to
Company: Sentara Healthcare
Location: Norfolk
Posted on: 09/21/2018


Elder Care Provider Wanted - Wanted: Virginia Beach, Virginia Elderly Care Provider
Description: Job Overview: br Hello my name is Eric. I'm looking for a companion carer working in Virginia Beach, Virginia. I hope to connect with a knowledgeable candidate with live-in
Company: ElderCare
Location: Virginia Beach
Posted on: 09/21/2018

Sr Info Assur Cyber Spec I with Security Clearance
Description: This job opportunity is for an Information System Security Officer ISSO position at the Raytheon Intelligence, Information and Services IIS , ROTHR facility in Virginia ROTHR is located on NSA NW (more...)
Company: Raytheon
Location: Chesapeake
Posted on: 09/19/2018

Work At Home Benefit Reps - Telecommute
Description: LOOKING FOR A NEW CAREER PATH Nations largest Discount Healthcare Benefits is looking for Recruiter/Trainers and Benefits Specialists. If interested, and would
Company: AmeriPlan
Location: Virginia Beach
Posted on: 09/19/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Newpor
Description: Professional Landscapers - Grow Your Business With HomeAdvisor Newpor Over 25 million homeowners
Company: HomeAdvisor
Location: Newport News
Posted on: 09/21/2018

Nat Gas Cost Associate
Description: Job Summary / General Purpose: The Natural Gas Logistics department is responsible for collecting, generating and reporting a wide variety of data that support Natural Gas Scheduling and Supply, Natural (more...)
Company: Sprague Energy
Location: Portsmouth
Posted on: 09/21/2018

Subcontracts Administrator with Security Clearance
Description: Description CHENEGA PROFESSIONAL AND TECHNICAL SERVICES -- Company Job Title: Subcontracts Administrator Chenega Job Title: -- Clearance: Secret Location: Chesapeake, VA Reports To: IT Operations Director (more...)
Company: Chenega Corporation
Location: Chesapeake
Posted on: 09/21/2018

Benefits Constultant
Description: Our 25 year old company is currently interviewing for Benefit Consultants. We help people save
Company: AmeriPlan
Location: Hampton
Posted on: 09/21/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Virginia jobs by following @recnetVA on Twitter!

Virginia Beach RSS job feeds