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Specialist - Presales

Company: HCL Technologies
Location: Virginia Beach
Posted on: June 4, 2024

Job Description:

Job Description (Posting).

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Keywords: HCL Technologies, Virginia Beach , Specialist - Presales, Other , Virginia Beach, Virginia

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