PBX Operator

Company: Hilton Grand Vacations
Location: Virginia Beach
Posted on: March 17, 2023

Job Description:

Job DescriptionHGV Now Offers Day One Team Member Benefits! -

Now Offering Daily Pay *

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties!

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

What will I be doing?

As a -PBX Operator, you will be responsible for driving company success through performing the following activities to the highest standards:

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• Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
  
• Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed
  
• Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
  
• Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
  
• Balance multiple responsibilities and prioritize duties based on importance with ease
  
• Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
  
• Maintains any pertinent departmental log sheets, checklists and/or reports
  
• Assist with other departments as needed and carries out other reasonable requests by management
  
  QualificationsWhat are we looking for?
  
  Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:
  
  
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  • Related work experience
    
  • Proficiency reading, writing and speaking in English
    
  • Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
    
  • Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
    
  • Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
    
  • A professional attitude that prevails when handling upset guests and difficult situations
    
  • Able to work a flexible work schedule including night, weekends and holidays
    
  • High school diploma or equivalent
    
    
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    
    
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    • Prior high-volume switchboard experience
      
    • Previous experience working in the hospitality industry
      
      
      We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
      

Keywords: Hilton Grand Vacations, Virginia Beach , PBX Operator, Other , Virginia Beach, Virginia