Help Desk Associate

Company: Dao Emerging Technologies
Location: Virginia Beach
Posted on: March 16, 2023

Job Description:

Job Description Our Support Team in seeking route accounting support personnel for this position to assist with the following:

• Create various statistical reports for customer and internal use.
• Perform accurate data entry into our route accounting software.
• Analyze data feeds for troubleshooting and reporting.
• Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
• Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
• On Call (After Hours) rotation Ideal candidates possess experience with any or all of the following:
  • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
  • Time and ticket tracking software to document support incidents.
  • Basic understanding of troubleshooting handheld devices. Minimum Qualifications:
    • High School or Equivalent Diploma (Required)
    • Fluent Spanish speaking (Preferred)
    • Excellent customer service skills
    • Strong personal and work ethics
    • Professional communication skills, both oral and written
    • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
    • Professional attitude, attire, and communication
    • Two years prior Customer Service Experience (Required)
    • Prior experience providing technical support via phone
    • Experience working with iOS and Android operating systems (Required) Schedule:
      • 8 hour shift
      • Monday to Friday
      • On call rotation Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications. Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match. Job Type: Full-time by Jobble

Keywords: Dao Emerging Technologies, Virginia Beach , Help Desk Associate, Other , Virginia Beach, Virginia