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Customer Care Specialist $16/Hour

Company: Haynes Furniture Company
Location: Virginia Beach
Posted on: January 25, 2023

Job Description:

Calling ALL Furniture Lovers!We are ready to hire you, coach you, enhance your product knowledge and help you further your career! Immediate openings for driven Customer Care Specialist!Start your Career with us! We are a family owned and operated company for the past four generations. When you join our team, you join our family! We are passionate about creating memorable living environments and we consistently work on raising the bar. We aim to provide the best experience not only for our customers but for our employees as well! Answer incoming calls, make outbound calls, respond to chats and emails promptly to ensure customer satisfaction. Assist customers quickly by answering questions about product, purchases, and scheduling delivery or customer pick up of an on-line purchase. Assist with any on-line purchase; on-line shopping carts, on-line orders, add-ons to orders (pillows, additional pieces, protection plans, etc.), as well as reselections. Review each order to ensure the order is paid in full, ensure merchandise is committed, sets/groups are complete and verify where the order will ship from or deliver from to prevent any possible delays or problems. Act as an advocate for customer by facilitating restoration of product by opening a service order, documenting account properly, obtaining pictures of damage/defect and working with third party technician services to complete service visit. Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals. Find quick resolutions to customer questions or concerns. Assist customers with orders, take credit card payments, process refunds, as well as perform cash balancing and DOMA filing. Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with Customer Cares Leadership Team to assist in the best resolution for customer. Assist customers with finance order questions. Promptly review, resolve, and respond to all Social Media messages and reviews. Any other duties or responsibilities assigned by management.Qualifications Excellent customer service skills and great enthusiasm for helping customers. Strong Verbal, written and interpersonal skills Problem solving skills Excellent time management skills, attention to detail and the ability to multi-task. Previous experience in Ecommerce, customer service and/or customer support environment. Competent in MS office, Excel, and web browser environments. Knowledgeable of social media applications, such as Facebook, Twitter, Yelp, etc.Perks We Offer Employee Discount on already great deals Career growth & supportive leaders Medical (including vision), Dental, Basic and Supplemental Life Insurance, Dependent Life Insurance Short Term and Long-Term Disability Legal Resources Plan and Flexible Spending Accounts 401(k) retirement plan/company contribution Paid time off begins within first 120 day

Keywords: Haynes Furniture Company, Virginia Beach , Customer Care Specialist $16/Hour, Other , Virginia Beach, Virginia

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