PATIENT ADVOCATE

Company: Sentara
Location: Virginia Beach
Posted on: January 25, 2023

Job Description:

City/StateVirginia Beach, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Virginia Beach General is searching an experienced Patient Advocate to join the team!Shift: Full Time, DaysJob Description:Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights, speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.Qualifications:

• Bachelors Level Degree
• Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.Benefits: Sentara offers an attractive array of full-time benefits to include:
  • Medical, Dental, Vision plans
  • Paid Time Off, Paid Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave
  • Tuition Reimbursement and Student Loan Paydown programs
  • 401k/403B, 401a plans
  • Career Advancement Opportunities
  • Work PerksPLUS, Sentara just added MORE benefits that support the needs of you and your family. Ask about our Student Debt Program, our additional floating holiday that was added, or our new resources that will help strengthen your financial outlook. We are confident that you will find our new, enhanced benefit package will exceed your expectations!Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,CLICK HERE!Keywords: Patient Advocate, Indeed, Monster, Patient Safety, Patient care, Patient SatisfactionJob SummaryFacilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.
    
    Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.Qualifications:BLD - Bachelor's Level Degree (Required)Customer Service, Mediation, Patient AdvocacySkillsMicrosoft OfficeSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
    In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara, Virginia Beach , PATIENT ADVOCATE, Other , Virginia Beach, Virginia