TEAM LEAD
Company: Sentara
Location: Virginia Beach
Posted on: January 24, 2023
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Job Description:
City/StateVirginia Beach, VAOverviewWork ShiftFirst (Days)
(United States of America)Job SummaryThe Patient Access Team Leader
is a working resource to the patient registration teams. The
responsibilities include registering patients, coordinating
staffing and work assignments during the shift, real-time
monitoring of registration performance to ensure department
standards and procedures are followed, and researching and
resolving the team's insurance verification issues using the
insurance verification tools (Change Health, Epic RTE). They serve
as point-of-contact to both internal and external customers for the
assigned shift and registration area and address problems at the
time they occur.
The Patient Access Team Leader also assists the Team Coordinator
and department leadership by serving as registration system
super-user, taking on-call rotation, participating in the
interviewing process, preparing and reviewing reports, performing
QA audits, mentoring and training staff, managing department supply
levels, and participating in meetings and workgroups.
Two years of customer service and/or data entry experience
required. Two year of previous healthcare experience in a related
area required, three years preferred. Associates or bachelors
degree can be considered in lieu of two years of experience.
Required to meet the written requirements and competency to serve
as a preceptor and to provide department orientation. Required to
be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic
(Prelude/Resolute), and the insurance eligibility/verification
system.
Demonstrated competency of working in two or more Patient Access
areas required.
One of the approved professional certifications must be obtained
within 6 months of hire. CHAA, CRCR, or CRCS certification
required.Qualifications:Certified Healthcare Access Associate
(CHAA) - Other/National, Certified Revenue Cycle Specialist -
Institutional (CRCS-I) - Other/NationalCustomer Service, Data
Entry, HealthcareSkillsActive Listening, Communication,
Coordination, Critical Thinking, Leadership, Microsoft Office,
Service Orientation, Social Perceptiveness, Speaking,
Technology/ComputerSentara Healthcare prides itself on the
diversity and inclusiveness of its close to an almost 30,000-member
workforce. Diversity, inclusion, and belonging is a guiding
principle of the organization to ensure its workforce reflects the
communities it serves.Per Clinical Laboratory Improvement
Amendments (CLIA), some clinical environments require proof of
education; these regulations are posted at ecfr.gov for further
information. In an effort to expedite this verification
requirement, we encourage you to upload your diploma or transcript
at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment.
Keywords: Sentara, Virginia Beach , TEAM LEAD, Other , Virginia Beach, Virginia
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