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Remote Absence Leave Call Center Representative

Company: VirtualVocations
Location: Virginia Beach
Posted on: January 24, 2023

Job Description:

A retail health company needs applicants for an opening for a Remote Absence Leave Call Center Representative.

Core Responsibilities Include:
Supporting a service delivery model that reflects empathy and care for all colleagues
Responding to leave of absence calls while adhering to service levels
Documenting and escalating tier 2 calls to the appropriate group utilizing the call center case management system
Applicants must meet the following qualifications:

An understanding of FMLA, State leaves, Disability and HR
Knowledge of call center applications
A strong commitment to Customer Service as exemplified by behaviors and disposition
Ability to work independently and as part of a team environment
Excellent written, verbal and listening skills to reflect a friendly, positive disposition
Demonstrated ability to maintain work in the strictest of confidence

Keywords: VirtualVocations, Virginia Beach , Remote Absence Leave Call Center Representative, Other , Virginia Beach, Virginia

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