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Sales and Catering Coordinator

Company: Sheraton Oceanfront Hotel
Location: Virginia Beach
Posted on: November 25, 2022

Job Description:

This position is considered *entry level* and assists in the organization and duties of the Sales & Catering department by functioning as the central
contact for information specific to this department. The Sales & Catering Coordinator may have responsibilities for selling guestrooms, meeting space,
F&B and function planning services of the hotel. Responsibilities also may include establishing new accounts through prospecting and outside sales
calls, generating revenue by up selling and booking repeat business while keeping quality consistently high. This position should support the Director
of Sales and Sales Managers to allow these positions to remain focused on proactive selling.

Essential Job Functions:
--- Approach all encounters with guests and team members in a polite, friendly and service-oriented manner.
--- Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel.
--- Maintain high standards of personal appearance and grooming which includes a nametag and attire when working.
--- Maintain high standards of office organization while maintaining a clean and uncluttered work area.
--- Comply at all times with Shamin standards and regulations to encourage safe and efficient hotel operations.
--- Prepare and process correspondence, contracts, Banquet Event Orders, thank you letters, function information and agendas as requested.
--- Maintain an accurate and up-to-date filing system.
--- Build and manage group blocks and reservations in the property management system and sales system
--- Ensure that the information in the sales systems matches the property management system
--- Minimum expectation is to meet set revenue productivity and booking goals; preference is to exceed set goals.
--- Meet or exceed sales activity goals as assigned by the Director of Sales.
--- Operate within the established sales expense budget.
--- Maintain and participate in an active sales solicitation program.
--- Initiate and follow up on leads as directed or assigned
--- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservation
--- Monitor production of all top accounts and evaluate trends within your market or assigned segment.
--- Utilize the automated sales system according to Shamin standards
--- Regularly contact existing accounts based on the tracing frequencies found in the sales system.
--- Invite clients to the hotel for entertainment, lunches, tours and site inspections.
--- Assist in the preparation of required reports in a timely manner.
--- Be familiar with all Shamin sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
--- Conduct a professional, thorough site inspections of the hotel with clients, exhibiting key features and benefits of the property
--- Understand the competitors in the market and the strategy to sell against them.
--- Participate in the S.W.O.T. analysis
--- Meet and greet onsite contacts.
--- Abide by Prime Selling Time (PST)
--- Participate in Lobby Ambassador program (AM/PM)
--- Attend all training/meetings as required by management.
--- Cross-sell other Shamin hotels
--- Perform other duties as requested by management

Qualification Summary:
Education & Experience:
--- High school diploma or GED certification required.
--- Bachelor's Degree and/or extensive experience in a hotel or related field required.
--- 1-2 years of hotel or customer service experience preferred.
--- Must be able to work with and understand financial information and data, and possess basic mathematical skills
--- Reading, Writing, Basic Math
--- Computer skills
--- Brand systems

This job description is a general representation of the duties and responsibilities commonly found for this type of position.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Signing bonus

Ability to commute/relocate:
* Virginia Beach, VA 23451: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Sheraton Oceanfront Hotel, Virginia Beach , Sales and Catering Coordinator, Other , Virginia Beach, Virginia

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