Prior Resident Specialist
Company: Avalon Bay
Location: Virginia Beach
Posted on: November 21, 2022
AvalonBay Communities, Inc. is one of the nation's leading Real
Estate Investment Trusts (REIT's), in the business of developing,
redeveloping, acquiring and managing quality apartment communities
in high barrier-to-entry markets of the United States. These
markets are located in the Northeast, Mid-Atlantic, Southeast,
Pacific Northwest and Northern and Southern California regions of
the country. We currently own and operate approximately 82,000
apartment homes in the US and employ approximately 3,000
Creating a better way to live is the purpose that binds AvalonBay
associates. We take that purpose seriously and expect you will as
well. By focusing on collaboration, innovation, and taking
ownership of our choices and actions, we act in ways that focus on
creating value for our customers, investors and associates. Your
positive, professional, and consistent personal interactions make
AvalonBay a great place to work.
Position may become fully remote if it qualifies for the Customer
Care Center's business continuity policy.
The SODA Specialist is responsible for processing prior resident
final statements/security deposits and researching balance and
Successfully meets all established performance standards and
metrics. These standards include but are not limited to schedule
adherence and acceptable Quality Assurance scores. Timely and
accurate completion of all assigned tasks. Maintain all
documentation in accordance with AvalonBay policy and procedure.
Ensure all information provided to residents is accurate and
complies with regulatory and departmental requirements. Process all
resident phone payments in accordance with policy and procedures.
Ensure timely and accurate completion of all side responsibilities
during downtime. Handle and resolve resident inquiries with regard
to their financial accounts. Handling inbound telephone calls from
residents and make outbound calls to communities Ensure all account
enquiries are followed up on within the agreed upon timeframes.
Other duties and tasks as assigned by the Team Manager.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Additionally, the
requirements listed below are representative of knowledge, skills
and/or abilities which are required.
Two years experience in a contact call center or shared services
center or fast paced office operations environment Strong working
knowledge of Microsoft Office Suite to include Word and Excel
applications Ability to learn, comprehend and understand the
navigation of multiple computer systems simultaneously Willing to
work on a flexible schedule (some overtime may be required)
Superior time management and organization skills, including but not
limited to demonstrated exceptional attention to detail Experience
with data entry and excel required Experience with accounting
systems is highly preferred Must be able to multitask High school
diploma or equivalency (GED) required Must meet minimum Internet
speed requirements of 25mbps upload and download hardwired. Wifi is
not allowed. These are the network requirements order to work
AvalonBay is proud to be an equal opportunity employer and is
committed to an inclusive and diverse work environment free of
discrimination and harassment.? We believe that in order to achieve
our purpose of creating a better way to live, we must recruit,
develop and retain associates with a wide range of backgrounds,
experiences and perspectives and create an environment that
encourages all voices to be heard, understood and appreciated. With
this we know we can do great things.
AvalonBay will consider for employment qualified applicants with
criminal histories in a manner consistent with requirements under
Keywords: Avalon Bay, Virginia Beach , Prior Resident Specialist, Other , Virginia Beach, Virginia
Didn't find what you're looking for? Search again!