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Customer Service Representative Hybrid Virginia Beach area

Company: Sentara
Location: Virginia Beach
Posted on: November 19, 2022

Job Description:

City/StateVirginia Beach, VAOverviewWork ShiftFirst (Days) (United States of America)Job SummaryPrimarily responsible for handling incoming calls to effectively address member inquires. Ability to work in a fast-paced environment to assist members with request including but not limited to proof of coverage, benefit inquires, and claims review.

Ability to work in a fast-paced contact center. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Must possess intermediate computer and multi-tasking skills.

One year customer service experience required and high school diploma, or Associates degree. Customer service experience includes any direct customer interactions, including virtual or in-person.

100% Training attendance required

Upon successful completion of on-site training and demonstrated work proficiency (evaluated between 3-6 months), candidate will be evaluated to transition to work from home.Qualifications:HS - High School Grad or Equivalent (Required)Customer Service, Data EntrySkillsSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara, Virginia Beach , Customer Service Representative Hybrid Virginia Beach area, Other , Virginia Beach, Virginia

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