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Front Desk Supervisor

Company: DoubleTree by Hilton Virginia Beach
Location: Virginia Beach
Posted on: September 23, 2022

Job Description:

$300 sign on BONUS!Thank you for your interest in joining our amazing team here at the DoubleTree by Hilton Virginia Beach! If you are looking for an opportunity to begin a career in the hospitality industry, then we are the hotel you want to work for! Our ownership company, Harmony Hospitality, has a vast portfolio of properties that has continued to grow each year. We take pride in offering our current employees the opportunity to be promoted within, instead of always looking for outside hires. All interested applicants, regardless of qualifications, are urged to apply. Our hotel provides its employees with the necessary training and support needed to succeed and grow within the hospitality industry. For more information on our company, please visit _ Job Benefits: $300 Sign-on BONUS! ($100 after your first 30 days of employment, $100 again at 60 days, and $100 again at 90 days)Go Hilton Travel Discounts - for yourself and for your family and friends!Sell-out Bonus'sPositive Review Recognition BonusesHoliday PayVacationAll staff are invited to attend our monthly CARE rallies. Complete w/ prizes, luncheons, raffles, and more!Chance to win Employee of the Month ($100 cash prize!)Opportunities for promotion within our hotel and within Harmony Hospitality!Positive support and continued guidance from the AGM & FOMHealth Insurance and Benefits (after qualifying time period)Plus much, much more! Job Responsibilities: The Front Desk Agent's primary responsibilities will be: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Complete reservation requests utilizing similar format as check in process. Handle cash, make change and balance cash drawer at beginning/end of shift. Post charges to guest rooms and house accounts. Promptly answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages and record in the Front Desk logbook. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Job Skills & Abilities: Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand for 8 hours at a timeJob Types: Full-time, Part-timePay: $13.00 - $15.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Referral program Vision insuranceSchedule: 8 hour shift Day shift Holidays Monday to Friday Night shift Weekend availabilitySupplemental Pay: Bonus pay Signing bonusExperience: Hotel experience: 1 year (Preferred)Work Location: One locationJob Types: Full-time, Part-timePay: From $14.00 per hourBenefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Weekend availabilitySupplemental pay types: Bonus payAbility to commute/relocate: Virginia Beach, VA 23451: Reliably commute or planning to relocate before starting work (Required)Experience: Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: DoubleTree by Hilton Virginia Beach, Virginia Beach , Front Desk Supervisor, Other , Virginia Beach, Virginia

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