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Call Center Specialist

Company: Urology of Virginia PLLC
Location: Virginia Beach
Posted on: September 16, 2022

Job Description:

Description: Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.We are seeking candidates with prior great customer service skills to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.*General Duties and Responsibilities** Evaluate patient's needs and determine appropriate site and provider of care.* Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.* Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.* Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.* Verify and/or confirm appointments for patients. Provide various types of information to assist patients.* Arrange the services of an interpreter when deemed necessary* Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.. Requirements:* Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.* Athena experience preferred* Previous experience working in a call center preferred* Must possess strong customer skillsJob Type: Full-timeBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to Friday

Keywords: Urology of Virginia PLLC, Virginia Beach , Call Center Specialist, Other , Virginia Beach, Virginia

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