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Remote Children Rideshare Client Support Specialist

Company: VirtualVocations
Location: Virginia Beach
Posted on: August 2, 2022

Job Description:

A rideshare program for parents transporting their children is filling a position for a Remote Children Rideshare Client Support Specialist.

Individual must be able to fulfill the following responsibilities:
Provide outstanding support for clients and consumers with a focus on client engagement and satisfaction
Build trust and comfort by providing excellent customer service via phone, text, chat, and email
Field contacts from current and potential clients, consumers, and caregivers in our community
Position Requirements Include:

Ability to communicate with clients, consumers, and caregivers on our platform to get feedback on rides
Ability to gather and share client feedback, feature requests, and effective workaround team members and other cross-functional teams
Ability to troubleshoot questions about our app (iPhone and Android) and website
Ability to recognize trends in issues and complaints and suggest changes to improve our service
Ability to respond to client queries in a timely and accurate way, via phone, text, chat, and email
Ability to be a problem-solver who can identify, solve, and prevent problems before they arise

Keywords: VirtualVocations, Virginia Beach , Remote Children Rideshare Client Support Specialist, Other , Virginia Beach, Virginia

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