Parts Coordinator

Company: Fusion Cycles
Location: Virginia Beach
Posted on: July 28, 2022

Job Description:

POSITION SUMMARY The parts counter is the face of our service department. The main duties include greeting and assisting customers as they approach the desk by providing the "Ultimate Customer Experience" (or U.C.E) to everyone that you encounter on a daily basis and creating and following up on service tickets.This position is responsible for generating revenue through educating customers on the benefits of our products and services. You will help customers understand the issue with their vehicle and recommend additional services as needed. Arranging deliveries, following up on unreached customers, and ensuring customer satisfaction are just a few of the other duties for this role. Core Competencies: Motorcycle Riding, Sales, or Parts Experience Communication Skills Patience Problem solving Diplomacy Motovation Trust Empathy Vision Emotional Intelligence Organization High energy ABOUT FUSION CYCLES We opened in 2014 in a 300 square foot room with 3 storage lockers to store, repair, and assemble scooters. Now we are in a 6000 sq foot facility and among the top scooter dealers in the eastern U.S. Our mission is to provide fun, freedom, independence and the ultimate customer experience through powersports. Our core values are the cornerstone of our business and guide our hiring process.We are inspirational, accountable, transparent, disciplined, aligned and results oriented. PERFORMANCE OBJECTIVES Train team members in all aspects of front of house department operations, Mission,Vision and values and the U.C.E. Ensure that the sales of the service desk personnel are meeting targets and objectives Ensure proper scheduling of team members to meet the departmental needs with customer care as criteria Ensure proper min/max levels of parts inventory Pitch in and fill in at the counter when needed Ensure that all parts needed for job completion are on the R.O. so that parts can be ordered in a timely manner Audit, submit, and reconcile all warranty claims for both factory and extended warranty, as well as P.P.M. Become familiar and efficient with all phases of the computer system required for parts management Ensure employees keep a clean, efficient, and orderly department Customer Service Maintain a high degree of customer satisfaction and solicit reviews Greet customers immediately, in a courteous and friendly manner Handle customer complaints reasonably and professionally, showing empathy, a positive attitude and our commitment to the "U.C.E" Gain the trust and confidence of new customers when they are introduced to the parts & service department Give special attention to comebacks and triage customers to ensure the situation is corrected Maintain service follow-up and prospecting programs through HubSpot Grow the volume of parts and accessory revenue Maintain budgeted revenue and expense objectives Develop promotional campaigns in conjunction with the Parts & Sales departments Maintain efficiency reports on sales representatives and other K.P.I.s Provide reports to GM, as requested Develop monthly and annual objectives for the department in collaboration with GM and company vision Attend training sessions to keep current with service department issues and watch 3 provided training videos every day (including your day off) Supervisory Responsibilities Establish departmental work schedules, balancing the work loads of all employees Set and enforce policies and procedures for the parts department Provide and analyze all employees' K.P.I.s and perform performance reviews (evaluate and counsel) Assist with recruiting, interviewing, hiring, and terminating employees. Ensure appropriate training is provided to all parts and counter employees (seminars, workshops, sales schools, etc.) ADDITIONAL REQUIREMENTS Ability to lift 50 lbs Ability to communicate effectively, both written and Ability to stay active for extended periods of time Ability to sit for extended periods of time Commitment to diversity As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Fusion Cycles recognizes that a diverse staff, reflective of our community is an integral and welcome part of a successful and ethical workplace. We hire local talent at all levels regardless of race, ethnicity, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.Job Types: Full-time, Part-timePay: From $14.00 per hourBenefits: Employee discount Professional development assistanceSchedule: 8 hour shift Holidays Monday to Friday Weekend availabilitySupplemental Pay: Bonus pay TipsLicense/Certification: Driver's License (Preferred)Work Location: One location

Keywords: Fusion Cycles, Virginia Beach , Parts Coordinator, Other , Virginia Beach, Virginia