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Network Activation Tech (Ops Academy) - Broomfield, CO or Tulsa, OK

Company: Lumen
Location: Virginia Beach
Posted on: June 25, 2022

Job Description:


Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.


Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Activation Technician I is an entry level position within the North America Operations organization. This role is responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, MPLS, VPN, DIA, Voice, Security, Managed Services and SDWAN suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.


**Essential Job Duties:**

- Complete activations for external customers with oversight.

- Partner with the applicable departments to trouble shoot activations for customers CCM's, Account teams and Field Ops
- Troubleshoot post-activation issues.
- Process orders according to SLA's, M&P's, On-Time Performance objectives and quality standards.
- Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.
- Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.
- Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

**Behavioral & Technical:**

- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

- Maintains a commitment to safe practices and holds others equally accountable.
- Complete designated amount of work in a specified timeframe with a high degree of quality.
- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.



- Assoc degree or equivalent education and relevant experience.

- 2 - 3 years related experience in specific area or equivalent.

**Preferred Qualifications:**

- Telecommunications or other relative field of study/work

- Certifications on related telecom or networking field. Minimum of 1 certification
- Fundamental knowledge of OSI model, working knowledge of IP
- Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
- Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
- Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
- Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
- Fundamental knowledge of all Ethernet Topologies


We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). -We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. -Job duties and responsibilities are subject to change based on changing business needs and conditions.

**Salary Range**



This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Keywords: Lumen, Virginia Beach , Network Activation Tech (Ops Academy) - Broomfield, CO or Tulsa, OK, Other , Virginia Beach, Virginia

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