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Aftersales Support Specialist

Company: Haulotte US
Location: Virginia Beach
Posted on: January 16, 2022

Job Description:

Job Description We are seeking an Aftersales Support Specialist to join our team You will resolve computer-related issues for your clients. Responsibilities: Advanced MS Excel knowledge required to perform duties of this position. Run reports from ERP system and update daily/weekly/monthly reports as assigned Monitor, update and communicate backlog/past-due orders with internal and external customers Expedite past due orders with factories and Supply Chain team to reduce overall customer downtime Answer customer phone calls to support customer service calls as needed Process internal ERP orders Scan inspection documents and upload in ERP Assist customers with creating and updating accounts Enter and validate internal purchase orders in AIP Maintain accurate machine ownership information documented in the ERP system. Qualifications: Able to operate/function independently. Advanced experience using ERP systems. Advanced verbal and writing skills Ability to organize and to document processes with customers as needed. Data analytics Expertise in MS Excel - Pivot Tables, tables, charts, graphs and other advanced Excel functions Able to communicate clearly and report quickly, organized and accurately Detail Oriented, reliable, and strong work ethic. Work well within a team environment Experience: 5 years of experience in an administrative position. Experience in the use of an ERP Systems Haulotte US Inc is an EEO organization. Company Description Since its creation in 1881, Haulotte has been a global leader in manufacturing people and material lifting equipment. Based on our knowledge of construction worksites and a multitude of lifting applications (indoor or outdoor), we have designed seven different ranges: Our telescopic boom lifts (40 to 132ft) and our light weight booms (up to 55ft), our articulating rough terrain or electric (33 to 130ft) booms, our inside or outside scissor lifts (15 to 53ft) articulated and telescopic trailers and vertical mast, the mast can reach 32 feets height. Finally, we have designed a range of telehandlers to meet your specific needs: compact telehandlers, high lift telehandlers (up to 55ft) and heavy load capacity telehandlers, lifting up to 14,500 lbs. The Haulotte AWP Team currently operates out of three facilities. The design and manufacturing of the light-weight product line of Trailer-Mounted Boom Lifts and Light-Weight Self-Propelled Boom lifts, along with selected models of electric scissor lifts and telescopic booms, takes place at the 300,000 sq. ft. Archbold, Ohio factory. The balance of its aerial product portfolio is efficiently produced by Haulotte's other global factories in France, Romania, and China. Haulotte U.S. opened its 84,000 square foot facility in Virginia Beach in 2016. This facility is the central hub for North America AWP corporate offices, product and parts distribution, as well as all in-house customer care activities. In the Fall of 2019, Haulotte U.S. opened a new branch in Long Beach, CA. This branch primarily serves as a machine distribution center.

Keywords: Haulotte US, Virginia Beach , Aftersales Support Specialist, Other , Virginia Beach, Virginia

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