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Team Lead, Patient Access

Company: Sentara Healthcare
Location: Virginia Beach
Posted on: January 15, 2022

Job Description:

Sentara is currently hiring anTeam Lead, Patient Access This is a Full Time position with day shift hoursPosition is located in Virginia Beach, VA. Job Requirements:Bachelor's Level Degree - Experience in lieu of education: YesRequired: Customer Service - 2 years, Healthcare - 2 yearsRequired: Cert Rev Cycle Spec - InstitnlRequired: Active Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Speaking, Technology/ComputerTwo years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Equivalent experience in Patient Access may be considered in lieu of Bachelors degree. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/Health Quest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system. Demonstrated competency of working in two or more Patient Access areas required. One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the teams insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.Education LevelBachelor's Level Degree - Experience in lieu of education: YesExperienceRequired: Customer Service - 2 years, Healthcare - 2 yearsPreferred: None, unless noted in the "Other" section belowLicenseRequired: Cert Rev Cycle Spec - InstitnlPreferred: None, unless noted in the "Other" section belowSkillsRequired: Active Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Speaking, Technology/ComputerPreferred: Social PerceptivenessOtherTwo years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Equivalent experience in Patient Access may be considered in lieu of Bachelors degree. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system. Demonstrated competency of working in two or more Patient Access areas required. One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.

Keywords: Sentara Healthcare, Virginia Beach , Team Lead, Patient Access, Other , Virginia Beach, Virginia

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