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TL, Patient Access

Company: Sentara Health
Location: Virginia Beach
Posted on: January 11, 2022

Job Description:

Job Description The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the teams insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. Required Education Bachelor's Level Degree - Experience in lieu of education: Yes Experience Required: Customer Service - 2 years, Healthcare - 2 yearsPreferred: None, unless noted in the "Other" section below Licenses and Certifications Required: Cert Rev Cycle Spec - InstitnlPreferred: None, unless noted in the "Other" section below Skills Required: Active Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Speaking, Technology/ComputerPreferred: Social Perceptiveness

Keywords: Sentara Health, Virginia Beach , TL, Patient Access, Other , Virginia Beach, Virginia

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