TL, Patient Access
Company: Sentara Healthcare
Location: Virginia Beach
Posted on: January 11, 2022
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Job Description:
717982No51211621112-14-2021Requisition Id157249BRDepartment
Number and Name010048215 SVBGH Patient Access Job DescriptionThe
Patient Access Team Leader is a working resource to the patient
registration teams. The responsibilities include registering
patients, coordinating staffing and work assignments during the
shift, real-time monitoring of registration performance to ensure
department standards and procedures are followed, and researching
and resolving the teams insurance verification issues using the
insurance verification tools (Change Health, Epic RTE). They serve
as point-of-contact to both internal and external customers for the
assigned shift and registration area and address problems at the
time they occur.The Patient Access Team Leader also assists the
Team Coordinator and department leadership by serving as
registration system super-user, taking on-call rotation,
participating in the interviewing process, preparing and reviewing
reports, performing QA audits, mentoring and training staff,
managing department supply levels, and participating in meetings
and workgroups.Physical LocationHospital-Va Beach General Job
TitleTL, Patient AccessEmployment StatusFull time ShiftsFirst
(Days) Job CategoryAdministrative/Clerical, Customer
ServiceCityVirginia Beach, VA Required EducationBachelor's Level
Degree - Experience in lieu of education: YesExperienceRequired:
Customer Service - 2 years, Healthcare - 2 yearsPreferred: None,
unless noted in the "Other" section belowLicenses and
CertificationsRequired: Cert Rev Cycle Spec - InstitnlPreferred:
None, unless noted in the "Other" section belowSkillsRequired:
Active Listening, Communication, Coordination, Critical Thinking,
Leadership, Microsoft Office, Service Orientation, Speaking,
Technology/ComputerPreferred: Social PerceptivenessOtherTwo years
of customer service and/or data entry experience required. Two year
of previous healthcare experience in a related area required, three
years preferred. Equivalent experience in Patient Access may be
considered in lieu of Bachelors degree. Required to meet the
written requirements and competency to serve as a preceptor and to
provide department orientation. Required to be a trained super user
for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and
the insurance eligibility/verification system. Demonstrated
competency of working in two or more Patient Access areas required.
One of the approved professional certifications must be obtained
within 6 months of hire. CHAA, CRCR, or CRCS certification
required.
Keywords: Sentara Healthcare, Virginia Beach , TL, Patient Access, Other , Virginia Beach, Virginia
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