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Customer Support Specialist (100% Remote)

Company: Aston Carter
Location: Virginia Beach
Posted on: November 22, 2021

Job Description:

***IMMEDIATE CONSIDERATION***Serious inquires only pleaseSeeking Customer Services Representatives to work closely with other team members to provide outstanding service to customers by answering questions, handling complaints, and troubleshooting problems with company products and services. Prior experience is not required as full paid training will be provided!If interested, please sendyour resume to AND please specify your availability to speakPlease note that although this position is remote, candidates must live within a 60 mile radius from either VA, Beach or Winchester, VADescriptionAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.Qualifications (Required)High School Diploma or equivalent.Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.Proficiency with computers, and strong typing skills.Ability to ask prying questions and diffuse tense situations when needed.Strong time management and decision-making skills.Adaptability and accountability.Work EnvironmentThis position is 100% remote - Please note that although this position is remote, candidates must live within a 60 mile radius from either VA, Beach or Winchester, VAShifts Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.All shifts require working either every Saturday or SundayIf interested, please sendyour resume to AND please specify your availability to speakAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Virginia Beach , Customer Support Specialist (100% Remote), Other , Virginia Beach, Virginia

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