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Receptionist - Customer Service Representative, O121

Company: Express Employment Professionals - Virginia Beach
Location: Virginia Beach
Posted on: June 12, 2021

Job Description:

Virginia Beach production company is searching for a Receptionist/Customer Service Rep.TO APPLY: Call us to for a phone interview at: 757-961-8368 and email your resume to [Click Here to Email Your Resum]PAY: $13.00+ hr, depending on experienceSHIFT: FULL TIME, Mon-Fri, 8am to 5pmJob SummaryYou are the first point of contact for anyone contacting the business.There is interaction with customers, answering their inquiries, taking and shipping orders.If questions cannot be answered, the customers will be directed to the proper contact.Develop business relationships with customers and suppliers by providing prompt and accurate service.You play an important role in a small team of employees who are focused on delivering the most efficient and professional service to everyone they encounter. Essential FunctionsCustomer Service Answering Phones- Screen calls to transfer to correct personnel- Refers to correct Representative or Distributor if necessary Greet Visitors- Welcome visitors and notify personnel being visited- Ensure all visitors sign visitor log- Maintain and update database and physical files regarding customers, vendors, credit application, pricing changes, etc.Order ProcessingReceive orders via email or phone and enter system according to established procedures and standardsCommunicate with customers regarding shipping schedule, pricing, and product availabilityAssist sales team with quotations and customer/product knowledgeLogistics Create BOL for all outgoing shipmentsCommunicate with freight representative to negotiate best pricing structure - Coordinate LTL, FTL, IMDGCoordinate international freight shipments and ground shipmentsProcess all ground shipmentsProvide customer with tracking information for ordersIATA and DOT Hazmat Certification a plusOtherAssist Marketing with Tradeshow shipping, filling literature requests, assembling training materialAssist Marketing with AIA filing and certificationsMaintain and order office supplies as neededAssist accounting department as needed with data entry Skills & Abilities Must be friendly, well spoken with appropriate phone etiquette and mannersDetail oriented with an ability to prioritize customers'' needs while following company policiesAbility to work on his/her own self- starter with a commitment for accuracy and excellence Experience with SAP and Adobe preferredStrong Organizational and computer skillsBasic accounting skills beneficialMust be able to work in a team atmosphere with a variety of personalities and individualsMust have good problem-solving skills and be attentive to detailsMust be dependable and able to complete all tasks in a timely mannerAbility to establish mutual trust with colleagues and superiorsEducation & ExperienceEducation: Associates Degree. May substitute experience for educationWork Experience: Minimum of three years in customers service (can be retail), sales and/or order processing experience. Logistics knowledge a plus.

Keywords: Express Employment Professionals - Virginia Beach, Virginia Beach , Receptionist - Customer Service Representative, O121, Other , Virginia Beach, Virginia

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