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Customer Service Representative / Call Center Remote

Company: The Automobile Club of Southern California (AAA So
Location: Virginia Beach
Posted on: June 10, 2021

Job Description:

Customer Service Representative / Call Center RemoteJoin our AAA Tidewater Virginia Team and Work From Home!!!Full Time: 40 hours/week.Shift: Day/Cover Hours + differential for Qualifying Shifts!Salary $15/hour + Monthly Bonus Incentives!Paid Training:Class starts June 15th, 2021!We are looking forEmergency Roadside Specialistto process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 4 weeks of paid trainingto prepare you to provide legendary service to our members! All equipment will be mailedto you prior to training.QualificationsSuccessful candidates in the role possess resiliency in diffusing high stress situations.Ability to provide excellent customer service to 100+ member calls a day.You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc...) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps uploadYou'll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.Excellent written, verbal, and computer skills provide success.Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discountsAAA Northern New England is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer Associated topics: answer, call center specialist, customer care, customer care specialist, customer service, intern, phone, rep, representative, service Associated topics: associate, customer service, internship, platform support, product support, service agent, service specialist, system support, telephone service representative, tsr

Keywords: The Automobile Club of Southern California (AAA So, Virginia Beach , Customer Service Representative / Call Center Remote, Other , Virginia Beach, Virginia

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