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Customer Service

Company: First Tek, Inc.
Location: Virginia Beach
Posted on: June 10, 2021

Job Description:

First Professional Services(Formerly Headway-VA Workforce Solutions), in partnership with a committed Healthcare company, is seeking candidates for a Customer Service Rep., in the Virginia Beach VA area. This will be a REMOTE position however all Candidates must be flexible to work onsite, when requested by management, if things should change. Hours: Mon-Fri 8:00am-5pm Pay Rate: $ 12- $13 hr. based on experience As a Customer Service Rep., you will Handle incoming calls to address eligibility, claim & payment questions. Provide other off-phone assistance to customers and department leadership Conduct general administrative functions Potential remote working options available, for candidates with their own equipment. Work in fast-faced call center Maintain performance standards, to include calls per hour, call readiness and schedule adherence. Qualifications: 1 Year Medical Office or Customer Services Experience required Must have 1 year of experience handling inbound calls in a call center environment. Previous experience with Medical Terminology and Insurance Knowledge preferred Must have strong computer skills and intermediate knowledge of Microsoft Excel Word and Outlook Ability to work in fast-paced call center environment to assist callers Strong verbal and written communication skills are a must Must possess good listening skills and be able to communicate verbally with callers in a clear, concise and professional manner. Multi-tasker with the ability to work in multiple applications at the same time Must have strong Phone Skills Willing to consent to the performance of a background check and drug screen First Professional Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, First Professional Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

Keywords: First Tek, Inc., Virginia Beach , Customer Service, Other , Virginia Beach, Virginia

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