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Work From Home Customer Service Agent-SK

Company: S&P Data LLC
Location: Virginia Beach
Posted on: June 10, 2021

Job Description:

OverviewAt S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security. For more information on S&P Data, visit our website at are hiring full-time customer retention specialists to connect with our customers. Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution.QualificationsOur ideal candidate has;At least 1-year of customer service experienceAt least 1-year of call centre experienceHighschool diploma or equivalentTechnical aptitude to be able to navigate multiple platforms simultaneouslyExperience using Microsoft Tools such as Teams, and Office 365The ability to work from home in a quiet space, free from distractionLaptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)USB Headset with microphone or willingness to purchaseThe ability to work in 8 hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shiftsAbility and Willingness to be seated for extended periods of timeAbility to de-escalate challenging customer situationsAbility to work under pressure and manage conflicting demandsAbility to communicate proficiently in EnglishWhat S&P Data OffersAccess and discounts to some amazing client brandsPaid training and the opportunity to advanceHealth, Dental and Medical BenefitsThe ability to make up to $2000 per month in bonus on top of base compensation**Please note: S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool. Our interviews are conducted using zoom or in person.**

Keywords: S&P Data LLC, Virginia Beach , Work From Home Customer Service Agent-SK, Other , Virginia Beach, Virginia

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