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Customer Service Representative

Company: VIPdesk Connect
Location: Virginia Beach
Posted on: June 9, 2021

Job Description:

We Are Hiring During Covid-19 for Remote (Work-from-Home) PositionsCustomer Service and Sales Representatives, we call Brand Ambassadors, handle inbound calls for our client HomeAdvisor, powered by Angi, the nation's largest online home improvement marketplace. Homeowners contact HomeAdvisor, powered by Angi, to find service professionals for their maintenance, repair, and improvement projects. Brand Ambassadors are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. Brand Ambassadors use upselling and cross-selling techniques to convert inquiries into referrals.What You'll DoWith positive energy, represent HomeAdvisor, powered by Angi,"the nation's largest online home improvement marketplace"and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.Assist customers via phone to purchase new or additional home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.Convey knowledge, authenticity, and a commitment to excellent customer service.Qualities of Brand Ambassadors:Effective Communicator -Making connections with customers comes naturally. You are approachable and can adjust your style to adapt to a variety of situations and personalities.Problem-Solver -When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers' expectations and meet weekly goals. You seek alternative solutions and follow through with a new course of action.Optimism -With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions.Self-motivation -Accomplishing goals is what you live for. You are driven to exceed goals and eager to contribute to the team's success. Your motivation is your greatest strength and the source of your success.Lives our Values-Helpful. Creative. Flexible. Positive Energy.Other Duties and Responsibilities Include, but are not limited to:Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for HomeAdvisor, powered by AngiEmbraces the commitment to customer service and nourishes brand loyaltyRetains and conveys thorough knowledge and benefits of client's service offeringsApplies client and VIPdesk Connect policies and high-quality customer service guidelines as applicable when interacting with and servicing customersAccurately documents customer interaction details with limited errorsAttends meetings and training as required to obtain new and pertinent information about the client and their products and servicesOther duties as assignedWhat We're Looking ForHigh-school diploma or equivalent2+ years of customer service experienceDesire to meet and exceed sales goals and thrive in a performance-based environmentPolite, friendly, warm, and courteous phone demeanorConfidence in asking questions and guiding conversations to resolve customer requestsExcellent verbal and written communication skillsOpen and accepting of coaching and feedbackAbility to respond positively to change, embracing and using new learning to accomplish complex or difficult challengesProficiency with Microsoft Office suite of applications including TeamsAble to type at least 35 words per minute with minimal errorsTechnically savvy with the ability to pick up new technology, processes, and procedures quicklyAble to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distractionHome-office environment, internet connection, web camera, USB headset and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over timeAble to work weekendsAble to successfully pass background and employment reference security checks where permissible by state and local regulationsCurrently reside inArizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or WisconsinPreferred QualificationsSix months of inbound sales experience with upsellingPrevious experience in a fast-paced call environment is a plusPrevious remote experience a plusKnowledge of basic home repair servicesTrainingOur next training class is tentatively scheduled to begin on or aboutApril 16, 2021,with daily classes held10:00 am-4:30 pm ET.Learn more about our virtual training in our FAQsstrongly encourage you to check if your home office computer and connection meets our requirements by visitingcompliance with Colorado's Equal Pay for Equal Work Act (EPEWA), we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado.The compensation range for this position is $14.00 - $16.00 per hour. This is an incentive-based position with the potential to earn more. VIPdesk Connect offers comprehensive benefits, which may include health insurance, life & AD&D insurance, paid time off, and access to other benefit programs. Eligibility for VIPdesk Connect Benefits is determined under the terms of the applicable VIPdesk Connect Benefits plan at a person's date of hire. For part-time team members, coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

Keywords: VIPdesk Connect, Virginia Beach , Customer Service Representative, Other , Virginia Beach, Virginia

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