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Claims Support Representative

Company: Aerotek
Location: Virginia Beach
Posted on: June 9, 2021

Job Description:


Summary of Position

The Claims Support Representative I (CSR I) is responsible for processing medical record requests to include initiation of outbound calls and responding to incoming calls from private health care providers. Representatives must provide a high level of customer service, maximize productivity, perform heavy and accurate data entry of personal identifiable information, review medical records and other correspondence received from healthcare providers.

This is a Service Contract Act (SCA) covered position.

Essential Duties and Responsibilities

Act as a liaison between Veterans, Private Health Care Providers and Department of Veteran's Affairs to obtain medical records.

Consistent and accurate data entry of personal health information and personal identifiable information

Provide medical release authorization forms to healthcare facilities to authorize release of patient private medical records

Communicating with healthcare providers via phone

Ability to interpret Department of Veterans Affairs Forms

Ensure all data entry is accurate and preform quality check of documents and related data within the DOMA software.

Ability to reference, interpret and apply frequent changes to VBA Private Medical Records (PMR) work instructions

Ability to use various databases concurrently

Prepping, scanning, and indexing US mail


Customer Service, Data Entry, High Volume Call Center, call center, administration, administrative support

**Top Skills Details:**

customer service, outbound phone calls, data entry

**Additional Skills & Qualifications:**

High school diploma or equivalent

1-3 years customer service experience; working with high volume computer entry

Prior call center experience preferred or medical experience preferred

Receive and maintain a favorable adjudication for a National Agency Check with Inquiries (NACI) investigation

Proficient in Microsoft Office Suite, Adobe and computer database software

Fluent and articulate in written and verbal English

Positive phone presence and high focus on customer service and quality

Able to multi-task a high volume of contacts and records and navigate a computer while on the phone with customers

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Virginia Beach , Claims Support Representative, Other , Virginia Beach, Virginia

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