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Customer Service Manager

Company: Food Lion
Location: Virginia Beach
Posted on: June 9, 2021

Job Description:

Job Title: Customer Service Manager - Food Lion
Job Location:

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Manage the Front End, including hiring, training, and developing associates
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
  • Support the achievement of budgeted financial and operating results
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations
  • Control store expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules are written to provide extraordinary customer service at all times
  • Maintain all register and Front End equipment and place service calls in an efficient manner which doesnt stall the execution of delivering a fast and easy check out experience
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Performs all other duties as assigned Requirements Qualifications:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Stand 100% of the time, frequently walking short distances
  • Ability to push or pull up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check invoices, dates, and other written documents

Keywords: Food Lion, Virginia Beach , Customer Service Manager, Other , Virginia Beach, Virginia

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