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Customer Service Representative

Company: Mitchell Pest
Location: Virginia Beach
Posted on: June 9, 2021

Job Description:

Job Description

Mitchell Pest is a growing Pest company with locations throughout Virginia.

Looking for a self starting individual that has the ability to communicate over the phone and portray empathy and confidence while obtaining detailed information from our clients. Must have Our Core Values instilled in their character, Trust, Respect, Understanding, Credibility, Kindness and Humor.

Must have the ability to multitask and remain cool and calm. Computer skills and the ability to learn new software is an absolute must.

Wonderful work environment

Main Responsibilities

  • Process 60-100 inbound calls per day
  • Managed outbound calls, depending on the volume
  • Set up service jobs for service technicians that work in the field
  • Assign the appropriate service technician to each work order geographic location.
  • Schedule and communicate service jobs and scope of work to sales, service technicians.
  • Drive the work order process by communicating with all parties when information is needed (i.e. Scheduled service dates, missing information on a work order, etc.)..
  • Engage in problem solving by generating and/or reading reports, and interpreting the data to provide appropriate recommendations.
  • Assist and educate field service technicians, and inspectors

Basic Qualifications

  • High School Diploma/GED
  • 2+ years of successful field service support or technical sales support experience
  • Experience in scheduling or dispatching service orders and meeting strict deadlines
  • Skilled in providing excellent customer service to internal and external customers
  • High computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
  • History of working in a field that required autonomy and self-motivation
  • Strong ability to multi-task and prioritize work
  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Strong work ethic and customer service skills

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Keywords: Mitchell Pest, Virginia Beach , Customer Service Representative, Other , Virginia Beach, Virginia

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