Our values define us and our culture inspires us to change lives
for the better. Our employees are the heart and soul of our company
and every success we experience begins with them. We hire team
members who raise the bar, who are collaborative and inclusive, who
build relationships, and who are looking for a long-term career
with Fulton Bank. We strive to promote a culture of work-life
balance, to unplug and recharge to be your best self, at work and
This is a full-time career opportunity that can be based out of
multiple locations throughout our 5 state footprint (PA, NJ, DE,
MD, VA) in a hybrid work environment.
Responsible for the default process handling of first mortgage
liens and consumer accounts. Requires knowledge of Consumer
Financial Protection Bureau mortgage servicing rules, all investor
and Government Sponsored Enterprise guidelines. Assist borrower's
in default starting at 45-days delinquent throughout the process of
collections, loss mitigation, foreclosure and bankruptcy. Make
daily early intervention outbound calls, handle all incoming calls
and questions on the default process. Handle deactivation process
of reinstated accounts. Processes borrower's verbal financial
application and documentation to determine if borrower qualifies
for any Foreclosure Alternative workout program. Calculates income
reviews. Processes related property transactions utilizing basic
title and real estate knowledge.
- Make outbound calls between the 25-36 day of delinquency to
explain foreclosure alternative workout programs and obtain reason
for default. Advise customers of their responsibilities under loan
contracts, and provide employee counseling on acceptable and
convenient payment arrangements that are available. Handle
deactivation process of reinstated accounts. Processes borrower's
verbal financial application and documentation to determine if
borrower qualifies for any Foreclosure Alternative workout program.
Calculates income reviews. Processes related property transactions
utilizing basic title and real estate knowledge.
- Handle incoming calls from borrower's who have questions on
their default process and how to reinstate or payoff the account to
resolve the delinquency.
- To mediate conflicts on the behalf of the borrower between the
default areas. Ensure that delinquent and current accounts are
assigned and de-assigned correctly.
High School Diploma or equivalent
5 or more years Default or collection experience
This role may perform other job duties as assigned by the
manager. Each employee of the Organization, regardless of position,
is accountable for reading, understanding and acting on the
contents of all Company-assigned and/or job related Compliance
Programs, regulations and policies and procedures, as well as
ensure that all Compliance Training assignments are completed by
established due dates. This includes but is not limited to,
understanding and identifying compliance risks impacting their
department(s), ensuring compliance with applicable laws or
regulations, and escalating compliance risks to the appropriate
level of management.
As a condition of employment, individuals must be authorized to
work in the United States without sponsorship for a work visa by
Fulton Bank currently or in the future.
Fulton Bank ("Fulton") is an equal opportunity employer and is
committed to providing equal employment opportunity for all
qualified persons. Fulton will recruit, hire, train and promote
persons in all job titles, and ensure that all other personnel
actions are administered, without regard to race, color, religion,
creed, sexual orientation, national origin, citizenship, gender,
gender identity, age, genetic information, marital status,
disability, covered veteran status, or any other legally protected