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Customer Service

Company: Xerox
Location: Virginia Beach
Posted on: June 8, 2021

Job Description:

Customer Care Technician

**General information**

**City:** Virginia Beach

**State/Province:** Virginia

**Country:** United States

**Department:** Technical Customer Services

**Date:** Friday, May 21, 2021

**Working time:** Full-time

**Ref#:** 20011520

**Job Level:** Individual Contributor

**Job Type:** Experienced

**Job Field:** Technical Customer Services

**Description & Requirements**

**About Xerox Holdings Corporation**

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment to diversity, inclusion and belonging.

**Overview**

You will have the responsibility for providing remote support to our customers and providing guidance to our team of Care Center agents regarding process and day-to-day activities. With a focus on delivering exceptional customer experiences. Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers.

**Responsibilities**

+ Triage incoming customer service calls and the ability to determine next steps independently

+ Remote clear customer issues (hardware, network or software)

+ Work with peers & other departments to ensure customer tickets are closed properly and accurately

+ Project a positive and professional image through great communication skills and follow-up

+ Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience

+ Maintain a remarkably high level of customer satisfaction

**Qualifications**

+ 2 years call center responsibility with emphasis on Printer, Copier, Computer, Network, Electronic or equivalent trade or experience

+ Five years' experience working with Document Technology (Printers, Scanners, Networking, etc.) and Information Technology (Networks, Email, Connectivity, etc.)

+ A+ and Net+ Certification or commitment to obtain within 180 days of hire.

+ Strong communication and customer support skills.

+ Proven ability to pay attention to detail, follow detailed processes and reporting requirements.

+ Good mechanical comprehension, interpersonal and organizational skills.

+ Knowledge of IT networks and client-server relationships

+ Ability to work well under pressure.

+ Positive, can do attitude.

+ Outstanding team member with focus on making others around you successful

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

2020 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.

Keywords: Xerox, Virginia Beach , Customer Service, Other , Virginia Beach, Virginia

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