Customer Service Manager

Company: Lange Bros. Woodworking
Location: Virginia Beach
Posted on: June 8, 2021

Job Description:

Job Description Introduction: Since 1932, the Lange family has partnered with architects, general contractors and building owners to create truly unique interiors showcasing the natural beauty of wood. At Lange Bros Woodwork Co, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities: As a Customer Service Manager -Architect, you will apply your expert level technical skills to drive successful customer outcomes with Lange Bros. Woodwork brings expert craftsmanship to every project. You will be responsible for use case identification, solution architecture design and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of Lange Bros, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process. To be successful in this role you: Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent Deeply understand customer business and technology needs; become the face of Lange Bros to the customer Serve as a trusted technical expert for the customers cloud migration and deployment Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Have handled difficult customers or situations and can demonstrate resolutions Willingness to take initiative and tackle things on your own

Keywords: Lange Bros. Woodworking, Virginia Beach , Customer Service Manager, Other , Virginia Beach, Virginia