Lender Service Specialist

Company: Aerotek
Location: Virginia Beach
Posted on: June 8, 2021

Job Description:

**Description:**

Summary: The Lender Services Specialist will manage all processes and fulfillment of Lender Services products. This position will also manage the document recording processes, both online and mail-away. Manage assigned workloads to meet or exceed company standards. Work to develop and maintain relationships with contacts and customers to generate improved results. Supply feedback to management and team of both effective and ineffective lessons learned to streamline processes for the entire organization.

Essential Functions: . Work in a high production/deadline production driven environment. . Communicate effectively in both written and oral form to customers, team and management. . Respond to customer needs on a timely basis and/or provide adequate timely response to emergency needs from customers and maintain records or correspondence. . Assure adequate documentation of activities through the company's production system. . Provide accurate and timely reports while keeping all tasks up to date. . Schedule activities to assure superior service to the customer. . Provide technical and local knowledge assistance to your team members, the customer, and the sales personnel when necessary. . Be proficient in all document recording processes, including e-recording platforms. . Assists in the development of efficient processes and systems. . Assists with team training in accordance with Company policy. . Monitor order workflow on a daily basis. . Assist other departments, as needed.

**Skills:**

Real Estate, Mortgage, Title, Customer Service, Outbound Calls

**Top Skills Details:**

customer service, email correspondence, outbound phone calls

**Additional Skills & Qualifications:**

1-3 years of administration or customer service experience who is comfortable making outbound phone calls Preferably someone with a Mortgage, Real Estate, or Title background Proven track record of successfully setting and achieving goals.
User level knowledge of desktop computer, office equipment and Microsoft Office systems.
Must have excellent analytical skills.
Must have excellent oral and written communications skills.
Should have working knowledge of all aspects of the operations department.
Attention to detail and superior time management.
Provide support directly to other team personnel when necessary to enable them to complete the job without excessive paperwork or procedure.

**Experience Level:**

Expert Level

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Virginia Beach , Lender Service Specialist, Other , Virginia Beach, Virginia