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Oracle HCM Cloud Support Specialist

Company: Mythics
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

Job Overview & Responsibilities

Mythics is looking for an Oracle HCM Cloud Support Specialist who has experience maintaining and supporting Oracle Cloud HCM modules including Time and Labor. Position is currently remote.

Responsibilities:

  • Provide updates/fixes, test, document and implement configuration changes to the HCM SaaS environment
  • Provide Tier 1 and Tier 2 helpdesk support for the Oracle HCM Cloud Time & Labor solution to ensure employees can enter their time and transfer the time data over to the Payroll system accurately for processing
  • Monitor system interfaces for any errors or failure of the interfaces and update/fix interface logic issues that causes incorrect data being processed in those interfaces
  • Provide change management/configuration management support as needed
  • Create user guides and job-aids for time entry and absence processes
  • Work closely with Oracle Support and customer to raise/manage Service Requests for product issues, performance issues and refresh/update management of SaaS environments

Qualifications

  • BA / BS degree and/or equivalent work experience
  • Must be US Citizen capable of obtaining an NRC Public Trust
  • Active security clearance or public trust preferred but not required
  • At least 5 years of experience working with HCM Cloud Time and Labor and Absence Management
  • Experience providing Tier 1/2/3 Helpdesk support
  • Strong communication and problem solving skill

Company Overview

Why work at Mythics?

Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect - Empathy - Excellence - Fun (REEF). Our REEF values are the foundation of everything we do.

  • Comprehensive Health, Dental, and Vision plans available for you and your family
  • Premier 401k retirement plan with corporate matching and a 529 college saving plan
  • Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
  • Generous PTO bank and paid holidays
  • Tuition reimbursement for continuing education
  • Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)
  • Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
  • Community Service activities and charitable giving programs
  • Our GREEN approach - tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It's a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact accommodationrequests@mythics.com to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the "EEO is the Law" Poster here.

Keywords: Mythics, Virginia Beach , Oracle HCM Cloud Support Specialist, Other , Virginia Beach, Virginia

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