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Resident Liaison

Company: Fairstead
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

Fairstead is a privately owned, fully integrated real estate investor and manager specializing in multifamily property. Fairstead owns approximately $2.5 billion worth of real estate, comprised of over 11,500 market-rate, work-force and affordable rental units on behalf of its principals and investors with properties in 14 states and offices nationwide. A Resident Liaison is needed at an apartment complex in Gainesville, Florida that will be undergoing substantial renovations. The Resident Liaison will represent the management company as a liaison between the resident community, property ownership and construction project manager to ensure timely progress of the project by handling day-to-day communications between all parties and troubleshooting any issues that residents face arising from construction. This is a temporary, full-time position. + Prepare and deliver resident notices regarding construction and moving schedule + Evaluate resident needs, including medical, storage or moving concerns prior to construction work being scheduled in their unit. + Meet with residents to provide them information regarding construction schedule + Inspect apartments for preparedness for construction activities + Address any anticipated resident complaints, record the complaints whether open or resolved, and report the complaints and actions taken to the project manager and/or site manager. + Coordinate with movers, storage companies and hotels etc. for residents to ensure everything is lined up in time for them to vacate & return to the apartment as scheduled. + Meet with general contractor daily to review construction schedule and activities + Provide weekly updates to property owner and management regarding resident concerns, construction schedule and related issues + Provide written incident reports for any formal complaints filed by residents related to the project + Providing access to units for the general contractor and third parties by strictly following management company policies and procedures + Helping to establish and maintain good communication between all parties during this property renovation period + Walk the project site daily to observe and coordinate resident and general contractor interactions Requirements + High School graduate or equivalent, must be at least 18 years of age + Organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests. + Experience in handling external communications between different parties, coordinating scheduling requests, coordinating moving and storage companies and other requests as necessary. + Experience in email communication and basic use of Microsoft Excel spreadsheets + Trait of being dependable and trustworthy + Ability to work at a sustained pace and produce quality work + Must be able to climb up and down stairs continuously + Must be able to pass a pre-employment criminal background screen and drug screening Benefits + Competitive salary and benefits

Keywords: Fairstead, Virginia Beach , Resident Liaison, Other , Virginia Beach, Virginia

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