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Housekeeping Manager - Hampton Inn Virginia Beach - Oceanfront North - Franchise

Company: Hilton Worldwide
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

Job Requirements

Do you want to work at a hotel that "gets it"? A place where you are valued and feel like part of our family?

We are a popular, recently renovated oceanfront hotel seeking a detail-oriented, energetic Director of Housekeeping to join our hospitality team. The Director of Housekeeping as leader of the Housekeeping Team, is responsible for the overall cleanliness of the hotel. This leader ensures that every team member is contributing to an outstanding guest stay through not only maintaining clean guestrooms and public areas, but also creating great guest interactions resulting in memorable experiences.

By following established processes and best demonstrated practices, all areas of the hotel will be cleaned according to brand standards and to the expectations of guests.

Work Experience

Key Responsibilities:

  • Actively monitor guest rooms and public areas to ensure completion of all daily operational procedures by the Housekeeping Team
  • Perform daily inspections to ensure levels of cleanliness are meeting or exceeding guest and Hilton's expectations as measured through Hilton inspection scores and current SALT scores
  • Select, train, motivate, and maintain a skilled Housekeeping Team
  • Manage employee schedules according to staffing budget, verifies hours worked, and call in replacements to cover call-outs
  • Perform housekeeping, laundry, and houseperson functions whenever necessary
  • Ensure availability of linens, materials, and equipment needed to perform daily work
  • Enforce standard procedures for the acceptance, security, and return of guest lost and found items
  • Manage all aspects of employee performance to ensure productivity and a quality work environment
  • Set clear expectations for team members - ensure accountability
  • Recognize good team performance on a continuous basis through reward and recognition programs
  • Communicate effectively with General Manager, all other Department Managers, and staff
  • Develop and maintain a deep cleaning schedule
  • Keep up to date and comply with all Hilton, Coakley & Williams, and hotel/departmental policies and procedures, ensuring that Housekeeping Team is informed
  • Conducts monthly inventory counts to maintain par levels, ensure proper ordering, receiving, and maintenance of linens and supplies
  • Ensures housekeeping staff compliance with key card control procedures.
  • Plays an active role in providing a safe and secure environment.


Two plus years of experience in housekeeping leadership

High School Diploma or GED

Basic Computer Skills

Strong people and communications skills

Reliable transportation



#1 Benefit: Get to work at a beautiful hotel right on the beach where we treat each other like family!

The other stuff: 401(k) matching, Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance

Supplemental Pay: Bonus pay, Signing bonus


This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Keywords: Hilton Worldwide, Virginia Beach , Housekeeping Manager - Hampton Inn Virginia Beach - Oceanfront North - Franchise, Other , Virginia Beach, Virginia

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