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Network Administrator

Company: AAA of Southern California
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

Teamwork. Integrity. Dedication.

Together, we make a difference.

The Automobile Club is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Under the supervision of the Manager of Telecommunications and IT Support, to install, modify and make repairs to software, hardware and network systems and to provide more complex Level 2 technical assistance and training to system users. Responsible for promoting and supporting a safe work environment.

Essential Duties and Responsibilities:

  • Performs complex user support concerning system operation. Diagnose system hardware, software and operator problems, recommends or performs remedial action to resolve issues. Refers major problems to top-level support at ACE. Receive and handle escalated helpdesk calls assigned by Level 1 Helpdesk support.
  • Installs, Images and repairs personal computers, peripherals, including printer maintenance and supplies. Obtains outside vendor support when needed.
  • Knowledge of basic Cisco network capabilities.
  • Installs and supports department specific software applications.
  • Travels to remote branch offices to install/repair PC hardware and software.
  • Orders PC's and related computer equipment
  • Assist ACE IS Teams with install, replacement, and support of data network (LAN and WAN)
  • Runs daily computer jobs/reports, assist with daily workload balance and sharing responsibilities of the Tidewater IS Dept of Tidewater Support Manager.
  • Attends technical conferences and seminars to keep abreast of new technologies.
  • Provide On-Call support of all voice and data outages on an as-needed basis, Backup to Tidewater Support Manager.

Knowledge, Skills and Abilities

Associates degree in computer science or 2 years of equivalent training or expertise. Must have thorough knowledge of Windows operating systems and Microsoft Office Suite. Must have basic knowledge and understanding of common WAN and LAN network environments. Must be able to manage disaster recovery and back-up processes of all applications at the Club. Must be able to work well with others and communicate effectively through both written and verbal communications. Must be able to manage troubles as well as moves, adds, and changes through Service Requests and Trouble Ticketing software as well as opening and closing trouble tickets to track time and information on issues. Must be able to do Problem Solving tasks including identifying and resolving problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Prioritizes and plans work activities; Uses time efficiently

Complexity and Creativity

Primary responsibility involves analyzing computer systems to identify improvements and problem solving to resolve issues with existing systems. Must make decisions on alternatives for fixing computer systems and resolving network problems. Must be able to manage projects with minimal supervision and complete tasks on schedule.

Customer Relations and Interpersonal Skills

Understanding and anticipating users' needs and expectations and is self-motivated to meet or exceed those expectations; using good customer relations and interpersonal skills in helping solve problems and answer their questions. Listening to, interpreting, understanding, and processing verbal information. Probing to ensure all key information is obtained from user. The ability to analyze information, identifying alternatives, making sound, logical decisions and as needed develops alternative solutions; works well in group problem solving situations. Adapts to change and is flexible in adjusting their approach to meet the needs in different situations; rotating among job functions as needed. Will develop ways to continuously assist with productivity improvements, process improvements, and willing to develop a plan to pursue training, development opportunities, and keep up with and complete continuous learning technology.

Benefits:

  • Health Coverage for Medical, Dental, Vision
  • Life Insurance
  • Disability Coverage
  • Pension
  • 401k Savings Plan
  • Vacation, illness days, 8 Holidays
  • Legal Resources
  • Employee Discounts

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Keywords: AAA of Southern California, Virginia Beach , Network Administrator, Other , Virginia Beach, Virginia

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